Özgür Kök

• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
• Carrying out the process of receiving requests from customers and needs
• Elicitate and prioritize business requirements with customers
• Ensuring coordination and effective communication with development team
• Performing functional tests of customers' applications and coordinating users acceptance tests.
• Manage instant requests from customers via Support Portal

• Improved process efficiency by analyzing workflows, identifying bottlenecks, and implementing solutions.
• Reduced operating costs by optimizing resource allocation, automating manual tasks, and eliminating redundancies.
• Collaborated with cross-functional teams to identify opportunities for process optimization, leading to more efficient systems and higher team performance.
• Conducted root cause analysis on recurring issues, developing corrective action plans that resulted in long-term problem resolution.
• Supporting data mining studies that conducting with Data analysis team, giving detailed process information

• Streamlined logistics processes by implementing efficient project management techniques, resulting in improved project completion rates.
• Organized and managed workshops to define new improvement project and support to reach department and Logistics strategy
• Leaded process improvement projects
• Followed and reported department's projects status by monthly
• Optimized logistics processes to reduce costs and improve overall efficiency
• Assisted in leading supplier performance and maintain interface within supplier's organization

• Increased customer satisfaction by ensuring timely delivery of orders and maintaining clear communication with clients.
• Managed truck planning (FTL) by developing new tool
• Drew and updated department VSM/D Carrying out processes improvement at 3PL Firm warehouses especially distribution operations
• 3PL’s performance followed up, KPI tracking via Tableau
• Leaded ISO 9001-2015 documentation preparation and responsible for updating FMEA's and other risk assessment tools
• Collaborated with suppliers, carriers, and internal teams to ensure smooth operations.

• Planned, coordinated of BSH Production System culture and tools in the factory.

• Organized and/or given necessary trainings for better understanding and use of tools, lead and support related projects and workshops, lead self and external audits and organization of all related reports.

• Leaded factory VSM and VSD activities, follow up projects, investments and ratios accordingly

• Leaded necessary activities in order to improve problem solving an CIP culture in the factory.

• Being responsible for supporting to management the Lean Turnaround Project that implement through the company.
• Providing for implementation of Lean Management Tools.
• To contribute the Kaizens and giving education to the employees for making the continuous improvement thought business manner.
• Following key performance indicator(KPI's)of Lean Turnaround Committees such as 5S, Pull Systems and Kanban, Standart Work, QA To Report SQCDM datas of departments to the executes at Cockpit Meetings every month.
• By taking role in 5S Committee to make monthly audits, giving audits performance points of departments and steer how apply 5S in workplaces.