Özgür Karakaş
Aeronautical Engineer
İstanbul
Summary
I'm working more than twenty years at After Sales Area.
I worked as After Sales Area Assistant Manager, Non-Technical & Spare Parts & IT Trainer before. Nowadays I'm managing Warranty Team, resposible from whole dealers and total warranty budget.
I have excellent communication skills and good at staff management.
I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude.
I'm looking forward a new challenge to take on added responsibilities to meet team golals.
Overview
20
20
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Warranty Unit Manager
Skoda Yüce Auto
İstanbul
01.2022 - Current
- Managing Warranty Team and reporting to senior management.
- Responsible for Warranty Budget.
- Examining the warranty repair forms prepared by the services for warranty claims in line with the warranty procedure, sending the appropriate forms to the manufacturer, tracking them and ensuring their invoicing.
- Carry out warranty inspection and scrapping procedures under the conditions specified by the manufacturer and as requested.
- Sending regular report to the manufacturer regarding warranty inspections at the end of each month.
- At the end of each month, according to the warranty audit results, have the accounting department prepare the return invoices and send them to the authorized services.
Non Technical Training Assistant Manager
Skoda Yüce Auto
İstanbul
03.2019 - 12.2021
- Participating in Non-Technical Trainings organized by the manufacturer.
- Create training materials and give Non - Technical, Spare Parts and IT Trainings in parallel with the documents published by Skoda Auto a.s. training units.
- Administer exams before and after training and to issue certificates to those who are successful.
- Use all training methods to make training more effective. (demonstration, learning by doing, etc.).
- Inquiring about the trainings received by trainees during service visits.
- Schedule the trainings requested during service visits and to provide on-site trainingS to personnel on general issues.
- Identify the training needs and provide the necessary training to increase the management, organization, sales and after-sales knowledge, skills, efficiency and abilities of authorized services.
Warranty & Training Assistant Manager
Skoda Yüce Auto
İstanbul
01.2010 - 12.2019
- Fulfilling Non-Technical Training processes
- Fulfilling Warranty processes
After Sales Area Assistant Manager
Skoda Yüce Auto
İstanbul
03.2005 - 12.2009
- Carry out visits to the regional authorized services for which he is responsible.
- Preparing relevant numerical and quality KPI reports during authorized service visits, presenting them to senior management and informing dealer management.
- Follow up all the targets of authorized services and to make continuous improvement by creating action plans when necessary.
- Supervising authorized service personnel recruitment and approving compliance.
- Determining the bonus and premium entitlements of authorized services and informing them regularly
Warranty & Literature Responsible
Chrysler Has Otomotiv
İstanbul
12.2003 - 01.2005
- Workshop warranty services
- Literature follow-up and technical support
Education
Bachelor of Science - Aeronautical Engineering
Istanbul Technical University
09.1996 - 06.2001
High School Diploma -
Kabataş Boys High School
İstanbul 09.1992 - 06.1996
Skills
Report preparation
Certification
Skoda Non - Technical Trainer Diploma
Timeline
Warranty Unit Manager
Skoda Yüce Auto
01.2022 - Current
Non Technical Training Assistant Manager
Skoda Yüce Auto
03.2019 - 12.2021
Skoda IT Trainer Diploma
12-2015
Skoda Spare Parts Trainer Diploma
09-2014
Skoda Non - Technical Trainer Diploma
02-2014
Warranty & Training Assistant Manager
Skoda Yüce Auto
01.2010 - 12.2019
After Sales Area Assistant Manager
Skoda Yüce Auto
03.2005 - 12.2009
Warranty & Literature Responsible
Chrysler Has Otomotiv
12.2003 - 01.2005
Bachelor of Science - Aeronautical Engineering
Istanbul Technical University
09.1996 - 06.2001
High School Diploma -
Kabataş Boys High School
09.1992 - 06.1996