Özgür BESTEL
Digital Transformation Manager
Hamburg,HH
Summary
Systematic Digital Transformation Product Manager with a detail-oriented and thorough approach to defining requirements, outlining specifications and working with team members to bring to life high-quality products for customers.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Good planner and problem-solver with in-depth understanding of digital products. Ready to offer 10 years of experience and take on a dynamic new position.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Digital Customer Service Transformation Manager
Barclays
02.2023 - Current
- Reduced operational costs by optimizing resource allocation and eliminating redundancies.
- Aligned departmental goals with overall company strategy, ensuring that individual efforts contributed directly to broader success.
- Provided regular updates to senior leadership on the status of transformational initiatives, enabling informed decision-making at all levels.
- Created detailed project plans, including timelines, milestones, resource requirements, and risk assessments, ensuring timely delivery of results.
- Enabled a culture of continuous improvement by fostering an environment where employees felt empowered to suggest and implement innovative solutions.
- Developed innovative solutions with a focus on digital transformation, driving business growth and efficiency.
- Introduced data-driven decision-making processes throughout the organization, leading to more accurate forecasting and increased accountability.
- Established strong relationships with key stakeholders to ensure alignment of objectives and seamless execution of projects.
Head of Digital
Credit Europe Bank Romania
01.2022 - 11.2022
- Working on digital onboarding, mobile banking application, cards and payment projects.
- Responsible for mobile and internet banking.
- Prioritized projects and implemented individual employee growth and learning plans.
- Partnered with creative team to develop processes for working collaboratively to achieve company objectives.
- Built and strengthened strategic relationships with vendors, advertising agencies and leading industry partners.
- Considered business demands and customer preferences when developing pricing structures and marketing plans.
- Provided research and development on digital products to showcase benefits and retain customers.
Digital Channels Manager
Enpara.com
02.2018 - 01.2022
- Responsible for consumer and SME mobile apps, internet banking, call center and ATM as product owner
- Management of all UX and service design for all digital channels
- Development and implementation of first and only digital onboarding process of banking sector to make “opening a bank account in minutes anywhere” possible
- Following up and implementing new technology and developments
- Implementing new products and processes with a simplified and user friendly approach
- Developing new ideas such as in-app chat support, in order to increase customer satisfaction and decrease complaints
Overdraft Product&Portfolio Management Supervisor
QNB Finansbank
04.2017 - 02.2018
- Responsible from Overdraft, Installment Overdraft and Ready Credit as product management
- Determining the needs and expectations of customers to implement new product strategies
- Project management with IT department and other related departments to improve customer experiences
- Increasing the effectiveness of alternative application channels and creating new channels for all overdraft products
- Launching new products and campaigns, organizing competitions to increase sales
- Executing changes in interest in the banking system
- Preparing competitive analysis and reporting
Consumer Segment Marketing Supervisor
QNB Finansbank
11.2015 - 04.2017
- Planning, development, testing, implementation and keeping track of new projects in order to improve customer experience within mass segment, together with BTL communication of marketing activities such as campaigns and new product packages.
- Responsible from “Finansçıdan Kazançlı Paketler”, Utility Bill Payment and Western Union product management.
- Managing fees and commissions of banking products and services.
Education
Bachelor of Science - Industrial Engineering
Istanbul Technical University
Istanbul, Turkey 04.2001 -
Skills
Confluence / JIRA
MS Office
MS ProjectHTML
Content Management SystemSPSSGamsLINDOArenaTimeline
Digital Customer Service Transformation Manager
Barclays
02.2023 - Current
Head of Digital
Credit Europe Bank Romania
01.2022 - 11.2022
Digital Channels Manager
Enpara.com
02.2018 - 01.2022
Overdraft Product&Portfolio Management Supervisor
QNB Finansbank
04.2017 - 02.2018
Consumer Segment Marketing Supervisor
QNB Finansbank
11.2015 - 04.2017
Bachelor of Science - Industrial Engineering
Istanbul Technical University
04.2001 -