Özgün Sarıkulak

• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
• Implemented technical solutions to solve customer issues and increase satisfaction.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.
• Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.

· Evaluated the price of the project with respect to specified condition in requirement document of the customer with using the cost that is realized and can be obtained in SAP.

· Participated the project that aims to adopt IFRS 15 standards to the company.

· Analyzed project to provide accurate and accountable IFRS15 report.

· Wrote programs with using VBA to meet the requirements of the workplace for automating daily process in Excel.

· Prepared ah-hoc financial or non-financial report to analyzed cost of the projects in order to provide support for upper management

• Developed auditing program to address risks and evaluate regulatory requirements.
• Participated audit of Garanti Bank International N.V. as group member.
• Conducted standardization project which increases audit efficiency 6% with evaluating scorecard for each of end of branch audit with using VBA.
• Participated more than 20 branch audits and investigation activities as team leader
• Conducted lean audit project which increases effectiveness and efficiency of branch audit with changing sample sizes or inspection topics.
• Wrote programs with using VBA to meet requirements of workplace for automating daily process in Excel.