Özgen Topçu
International Relations And Business Administration
Lüleburgaz, Kırklareli
Summary
Highly successful Franchise Owner with solid background in [Type] operations. Directs business activities with proven expertise in strategic planning, marketing, and staff leadership. Expert in driving consistent growth. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
15
15
years of professional experience
5
5
Languages
Work History
Franchise Owner
Pizza Lazza
05.2024 - Current
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
- Implemented inventory control systems to reduce waste and optimize product ordering processes, thereby improving profitability.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Oversaw payroll, business planning and marketing for franchise operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and developed team members to build human capital.
Franchise Owner
Yemeksepeti Market
07.2021 - 07.2024
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Prepared sales presentations for clients showing success and credibility of products.
- Managed accounts to retain existing relationships and grow share of business.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Facilitated business by implementing practical networking techniques.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
- Applied effective time management techniques to meet tight deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Delivered services to customer locations within specific timeframes.
- Demonstrated leadership skills in managing projects from concept to completion.
- Organized and detail-oriented with a strong work ethic.
- Gained strong leadership skills by managing projects from start to finish.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Built relationships with customers and community to establish long-term business growth.
- Played an active role in recruitment efforts aimed at attracting top talent suited for various roles within the franchise system.
- Improved franchisee satisfaction by streamlining communication processes and providing prompt assistance with inquiries.
- Increased franchise revenue by implementing innovative marketing strategies and promotional events.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
Private English Tutor
Own Business
08.2017 - 05.2021
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Monitored student progress and provided feedback and support.
- Reviewed computer science class material with students to support discovery of correct answers to problems.
- Conducted tutoring sessions at schools, homes and public spaces.
Member, Turkish Diplomat Corps
Diplomatic Office
10.2015 - 09.2016
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Resolved problems, improved operations and provided exceptional service.
- Provided professional services and support in a dynamic work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Applied effective time management techniques to meet tight deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed strong communication and organizational skills through working on group projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
Member, Turkish Diplomatic Corps
Second Secretary
08.2012 - 09.2015
- Coordinated high-level visits to advance diplomatic goals, managing logistics, schedules, and communications with host countries.
- Promoted Turkish Government and citizens' interests abroad by advocating for policy initiatives and engaging in strategic negotiations.
- Collaborated closely with interagency partners to ensure alignment of objectives across different branches of government operating overseas.
- Protected Turkish citizens abroad by offering consular services such as passport renewals, emergency assistance, and legal representation when necessary.
- Assisted in disaster relief operations by coordinating with host governments and international organizations, expediting aid delivery to affected populations.
- Strengthened partnerships with key allies through regular consultations and collaborative projects.
- Supported public relations managers with writing, researching and preparation of materials
- Facilitated information sharing among embassies worldwide by developing an internal database system that improved data access across multiple locations.
- Enhanced diplomatic relations by establishing strong communication channels and fostering collaboration with foreign counterparts.
- Increased revenues and supported business goals by developing public relations strategies and campaigns.
- Proven ability to develop and implement creative solutions to complex problems.
Member,Turkish Diplomatic Corps
Ministry Of Foreign Affairs
12.2010 - 08.2012
- Wrote press releases and other materials utilizing SEO practices.
- Developed comprehensive media outreach plan to increase visibility of organization in local, regional and national markets.
- Supported Turkish businesses overseas by identifying opportunities for market expansion and providing guidance on local regulations.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Supported public relations managers with writing, researching and preparation of materials
- Coordinated high-level visits to advance diplomatic goals, managing logistics, schedules, and communications with host countries.
- Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
- Facilitated information sharing among embassies worldwide by developing an internal database system that improved data access across multiple locations.
- Assisted in disaster relief operations by coordinating with host governments and international organizations, expediting aid delivery to affected populations.
- Monitored political developments within assigned country portfolio to provide timely analysis for policymakers back home.
- Developed outreach programs to promote cultural exchanges and enhance mutual understanding between Turkey and our partners overseas.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Produced and distributed brochures, newsletters and press kits.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used various social media platforms for media and blogger outreach.
Internship Student
Arzum Company
06.2009 - 09.2009
- Assisted in developing integrated marketing strategies for small businesses.
- Sorted and organized files, spreadsheets, and reports.
- Observed packing operations to verify conformance to specifications.
- Developed and maintained relationships with key internal stakeholders.
Education
No Degree - International Relations
04.2001 -
- Double Major : Business and Economics graduated in 2008
- Degree Awarded with [Honors] 3,27/4.00 in International Relations Department
- Degree Awarded with [Honors] in Business and Economics Department
- % 100 Government Scholarship
Skills
Data Analysis
Timeline
Franchise Owner - Pizza Lazza
05.2024 - Current
Franchise Owner - Yemeksepeti Market
07.2021 - 07.2024
Private English Tutor - Own Business
08.2017 - 05.2021
Member, Turkish Diplomat Corps - Diplomatic Office
10.2015 - 09.2016
Member, Turkish Diplomatic Corps - Second Secretary
08.2012 - 09.2015
Member,Turkish Diplomatic Corps - Ministry Of Foreign Affairs
12.2010 - 08.2012
Internship Student - Arzum Company
06.2009 - 09.2009
İstanbul Bilgi Üniversitesi - No Degree, International Relations
04.2001 -