Yoga
Özgecan Öztürk
Key Account Manager
Istanbul
Summary
Experienced Key Account Manager with over 10 years demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals. Motivated individual with experience in customer service and sales.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Key Account Manager
GA Telesis LLC
12.2023 - Current
- Developed and maintained strong working relationships with professionals within assigned territory.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Expanded key account base by identifying and cultivating new business opportunities.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
Regional Sales Manager
GA Telesis LLC
07.2018 - 12.2023
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
- Optimized inventory management processes by working closely with supply chain partners, reducing stock discrepancies while improving order fulfillment rates.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Account Executive
GA Telesis LLC
05.2016 - 07.2018
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Met and exceeded service level goals to achieve standards and expectations.
AOG Desk
GA Telesis LLC
11.2014 - 05.2016
- Generated repeat business through exceptional customer service and memorable performance experiences.
Education
Associate of Science - Psychology
Gelişim Universty
Istanbul 09.2020 - 07.2023
Associate of Science - Aviation Management
Anadolu Universty
Istanbul 09.2015 - 06.2019
Bachelor of Science - International Relations
Yalova Universty
Istanbul, 34 09.2009 - 07.2014
Skills
Key Account Management
Certification
EASA PART 145
Interests
Painting
Yoga
It is concentrating on breathing making me better at handling stress and pressure.
Paiting
Painting creates a space where I can use my imagination and productivity
Timeline
Key Account Manager
GA Telesis LLC
12.2023 - Current
Associate of Science - Psychology
Gelişim Universty
09.2020 - 07.2023
Regional Sales Manager
GA Telesis LLC
07.2018 - 12.2023
ETOPS Familiarization
12-2016
Safety Management System in Civil Aviation
09-2016
EASA PART 145
07-2016
Human Factor at Civil Aviation
07-2016
Account Executive
GA Telesis LLC
05.2016 - 07.2018
Risk Management
05-2016
LEAN
02-2016
Associate of Science - Aviation Management
Anadolu Universty
09.2015 - 06.2019
AOG Desk
GA Telesis LLC
11.2014 - 05.2016
Bachelor of Science - International Relations
Yalova Universty
09.2009 - 07.2014