Özge Mecuk

By reaching the global target customers of a UK-based company serving the retail sector (fashion); starting partnerships with business deals.

• Conducted market research to assess customer demand, pricing structures and competitor products and services.
• Set up and negotiated contracts with customers and closed deals.
• Maintained meticulous client notes in Salesforce system.
• Collaborated with cross-functional teams including finance, logistics and sales to achieve a smooth process.
• Attended conferences and trade shows representing the company's interests in an effort to cultivate relationships with existing and potential partners.

After my 9 years of working as sales & marketing coordinator, I've been promoted to Sales manager position in the company. I was working with a great sales team of 12 people and under the supervision of sales director and the president of the company

My tasks as Sales Manager were:

• Determine of the annual sales targets of the company with sales director and president
• Develop and execute strategic plan to achieve sales targets and aim to increase current customer accounts
• Manage sales team and representatives to ensure sales objectives are achieved
• Provide competitive market information to management to help the direction of product campaigns
• Communicate with the vendors about pricing, delivery time, payment and special requirements of the customers and hold meetings annually
• Field customer visits to support sales representative on the deal and establish strong business relationships with customers
• Understand the level of customer satisfaction and drive continuous improvement in customer satisfaction while meeting business needs
• Manage all procedures and work in sync with all related departments for customer orders from cost calculation and ERP entry until the delivery
• Manage all necessary documents for customer orders such as export license
• Prepare monthly/quarterly/annually sales reports for the board of management
• Identify different sales channels and tools; internet channels, exhibitions, sectoral events and develop a strategic marketing plan to support sales team
• Review the marketing budget and manage all marketing activities such as exhibitions (local or international), open houses, seminars, etc.

This was a very challenging and exciting role for me. I was working for sales manager and general manager of the company. I'd been running marketing actions on the company most of the time but I was supporting sales manager and his team when it was necessary as well. My tasks for the marketing side were:

• Take action according to annual plan
• Prepare budgets and get approval from both management and foreign partners
• Organization, planning and coordination of all exhibitions (inland or abroad), seminars, open houses, foreign country customer trips
• Communication with all of foreign dealers about marketing activities
• Running all digital media accounts according to company's brand line
• Translations and updates of all web-sites belong to the company
• Product catalogue follow-up
• Design and printing it out if necessary
• Preparation of articles and monthly advertisements for the sectoral magazines.
• Preparation of the contents which will be sent to the agencies - Preparation of the weekly e-mail contents, setting up of the schedule and reporting with feedbacks
• Organization of staff clothes
• Deciding the model, company logo, etc
• Have experience about how to make our own company magazine as well
• Design and follow the production of all promotional items
• Including to keep up the inventory
• My tasks for the sales side were: - Customer information database creation and updating
• Directing all the inquiries to the related salesman in the field
• Reaching out to customers to understand what they are looking for and inform the sales team accordingly
• Preparing offers and sent out
• Contacting with the foreign vendors about the product specifications, price, delivery time and terms, etc
• Preparing and updating annual report for sales manager.

As a directors assistant my tasks were:

• Organizing and following the travel plan of my manager - All visa, flight tickets and accommodation arrangements - Answering and making phone calls, directing to my manager if necessary.
• Arranging the correspondences and filing.
• Organizing visits of my manager and greeting the guests.
• Responsible of the office order and supplies.
• Preparing the required presentations and reports.
• Attending to meetings with my manager and keeping meeting minutes.