Zeynep Öykü Kıray
ㅤㅤㅤㅤㅤㅤ
İstanbul
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Thank you.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Reservations Assistant
Kumburgaz Marin Princess Hotel
İstanbul
05.2023 - Current
- Managing and closing reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managing online booking inquiries and assisting guests and travel partners with questions throughout entire booking cycle.
- Answering incoming phone calls and developing friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Resolving various issues and discrepancies for customers.
Research and Development Assistant
Reeder
Samsun
11.2021 - 11.2022
- Worked both independently and collaboratively in conducting tests on equipment and instruments for quailty..
- Attended seminars and symposiums to improve overall knowledge and understanding.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Scheduled appointments with test subjects over phone and through email.
- Responsible for communication with suppliers, following orders and shipment process.
Associate Service
Cedar Point
Sandusky
06.2016 - 09.2016
- Organized and supervised trips for employees.
- Provided the necessary equipment for internal activities and monitored their return.
- Conveyed employees' demands and problems to the human resources department and supervisors.
Education
Bachelor's - Japanese Language And Literature
Ankara University
Ankara 09.2015 - 06.2021
Skills
Planning and Coordination
Active Listening
Flexible and Adaptable
English
Teamwork and Collaboration
MS Office Programs
Certification
Volunteer Staff- 2021
Timeline
Reservations Assistant
Kumburgaz Marin Princess Hotel
05.2023 - Current
Research and Development Assistant
Reeder
11.2021 - 11.2022
Associate Service
Cedar Point
06.2016 - 09.2016
Bachelor's - Japanese Language And Literature
Ankara University
09.2015 - 06.2021