ZEYNEP BETIGUN AKAL

• Plan and ensure the entry of payments requested by destinations into the system.
• Prepare instructions for banking transactions and communicate them to the bank.
• Reconcile bank statements and ensure accuracy in financial records.
• Manage daily banking operations, including depositing, withdrawing, and transferring funds.
• Coordinate with destinations and internal teams to address any payment-related issues or inquiries.
• Develop and implement procedures to streamline payment processes and enhance efficiency.
• Monitor cash flow and liquidity to optimize financial management strategies.
• Collaborate with finance and accounting teams to ensure compliance with regulatory requirements and internal policies.

• Manage and monitor the collection processes of customer accounts in a mid-sized publicly traded company with a team of at least 10 employees.
• Ensure timely and accurate collection of customer invoices, overseeing the activities of the Accounts Receivable team.
• Track customer payments, address delays, and handle collection issues, providing guidance and support to the team.
• Manage customer relationships and respond to customer inquiries to expedite invoice collections, coordinating efforts with the team.
• Regularly review customer accounts and develop strategies to improve collection processes, leading team meetings and implementing new procedures.
• Monitor customer payments, record, organize, and report collection data, overseeing the team's data management and reporting activities.
• Resolve issues related to customer accounts and communicate with senior management when necessary, representing the Accounts Receivable department in company meetings.
• Verify and update accounting records related to customer accounts, ensuring accuracy and compliance with company policies and procedures.

• Manage the issuance and dispatching of invoices related to customer accounts for an international travel company.
• Monitor customer payments from various international markets and coordinate the collection process accordingly.
• Track overdue payments across different currencies and establish payment plans by communicating effectively with customers from diverse cultural backgrounds.
• Ensure customer accounts are maintained with up-to-date and accurate information, considering the complexities of international transactions.
• Record, organize, and report data related to customer accounts in a multinational context.
• Monitor assigned credit limits for customer accounts across different regions and update them as necessary based on market dynamics.
• Handle special cases such as customer returns, discounts, and collection agreements, considering international regulations and practices.
• Respond promptly and professionally to inquiries related to customer accounts from a global clientele, maintaining excellent customer relationships.

• Manage and oversee the accounts receivable process, including invoicing, payment processing, and collection activities.
• Generate and send out invoices to customers accurately and in a timely manner.
• Monitor customer accounts for overdue payments and follow up with customers to secure timely payments.
• Reconcile accounts receivable ledger to ensure accuracy and resolve any discrepancies.
• Coordinate with internal teams, such as sales and customer service, to address customer inquiries and resolve payment issues.
• Maintain up-to-date records of customer payments, adjustments, and collections activities.
• Prepare and analyze aging reports to assess the status of outstanding balances and prioritize collection efforts.
• Assist in the development and implementation of policies and procedures to improve accounts receivable processes and minimize bad debt.
• Collaborate with the finance team to ensure accurate financial reporting and compliance with accounting standards.
• Assist in month-end and year-end closing activities related to accounts receivable.

• Manage and maintain online booking platforms to ensure seamless functionality and user satisfaction.
• Monitor booking activities, including reservations, cancellations, and modifications, and ensure accurate processing.
• Provide technical support to customers encountering difficulties with the online booking system, troubleshoot issues, and escalate as necessary.
• Collaborate with the Marketing team to optimize online booking processes, including website design, navigation, and user experience.
• Analyze booking trends, customer behavior, and market demand to identify opportunities for revenue growth and enhancement of booking performance.
• Coordinate with third-party vendors and service providers to integrate additional features and services into the online booking platform.
• Develop and implement policies and procedures for managing inventory, pricing, and availability on the online booking platform.
• Conduct regular audits and quality checks of booking data to ensure accuracy and compliance with regulatory requirements.
• Stay updated on industry trends, emerging technologies, and best practices related to online booking and e-commerce.

Receive and process reservation requests from customers via various channels.
Secure bookings for travel arrangements, hotel accommodations, or event spaces.
Confirm reservations and provide customers with necessary documentation.
Maintain accurate records of reservations, including relevant details and special requests.
Prepare and distribute booking confirmations, invoices, and other related documents.
Coordinate with internal departments or external vendors to fulfill customer requests.
Communicate effectively with customers to gather all necessary information for reservations.
Collaborate with team members to optimize booking procedures and resolve challenges.
Liaise with suppliers, such as airlines, hotels, and event venues, to ensure smooth operations.

• Receive and process reservation requests from customers via various channels.
  Secure bookings for travel arrangements, hotel accommodations, or event spaces.
  Confirm reservations and provide customers with necessary documentation.
  Maintain accurate records of reservations, including relevant details and special requests.
  Prepare and distribute booking confirmations, invoices, and other related documents.
  Coordinate with internal departments or external vendors to fulfill customer requests.
  Communicate effectively with customers to gather all necessary information for reservations.
  Collaborate with team members to optimize booking procedures and resolve challenges.
  Liaise with suppliers, such as airlines, hotels, and event venues, to ensure smooth operations.