Zeynep Otkun
Psychologist
Istanbul
Summary
Experienced operations professional with a passion for customer support and a background in second-line complaint resolution within fintech. Skilled in handling complex technical and financial issues, I excel in high-pressure situations and take a creative approach to problem-solving. My transition from first-line to second-line operations at bunq highlights my commitment to improving customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Second Line Operation Agent
bunq
10.2023 - 10.2024
- Handled complex customer issues, managed escalations, and supported the operations team in resolving technical and financial queries.
First Line Operation Agent
bunq
1 2023 - 10.2023
- Assisted customers with initial inquiries, resolved basic operational issues, and provided support for product-related concerns.
Laboratory Intern
Hacettepe University
01.2021 - 06.2021
- I was responsible for scheduling coordinated online meetings for participants, administering and interpreting psychological tests, controlling participant information collected, and organizing to ensure data integrity.
Education
Bachelor's Degree -
Hacettepe University - Department of Psychology
08.2018 - 06.2022
High School Degree - undefined
Tevfik Serdar Anatolian High School
09.2010 - 06.2014
Skills
Time Management
Project Management
Creativity
Punctuality
Leadership
Psychometry
Microsoft Office
Trail Making Test (TMT)
Adobe Photoshop
Languages
English
Advanced
C1
Spanish
Elementary
A2
Turkish
Proficient
C2
Social Activities
- Hacettepe University Psychology Community / Board of Management/ Designer
- Hacettepe University Cycling Community / Member
Projects
Natural Sunscreen - 2010 TUBITAK
Timeline
Second Line Operation Agent
bunq
10.2023 - 10.2024
Laboratory Intern
Hacettepe University
01.2021 - 06.2021
Bachelor's Degree -
Hacettepe University - Department of Psychology
08.2018 - 06.2022
High School Degree - undefined
Tevfik Serdar Anatolian High School
09.2010 - 06.2014
First Line Operation Agent
bunq
1 2023 - 10.2023