Outdoor activities
Hi, I’m
Zeynep Gökkaya
SENIOR IT SALES PROFESSIONAL
Istanbul
Summary
Customer-oriented Deputy General Manager with the experience focused on increasing revenues and expanding margin. Performance-oriented Sales Leader offering exceptional record of achievement over 20 years career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships.Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
20
years of professional experience
2
Languages
Work History
GRG Banking Equipment (HK) Co. Limited.Istanbul
Deputy General Manager
04.2023 - Current
Job overview
- Coached and promoted high-achieving sales, account management and logistics employees to fill leadership positions with qualified staff and boost company growth.
- Rolled out new value added products to meet client needs and enhance revenue.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
GRG Banking Equipment (HK) Co. Limited.Istanbul
Sales Director
10.2021 - 04.2023
Job overview
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Collaborated with upper management of tier 1 banks in Turkey to implement continuous improvements and exceed team goals.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Drove sales by developing multi-million dollar contract sales.
- Exceeded country sales quotas by 584% in 2022 and increased profitability through effective sales strategy and business planning.
- Managed and motivated sales team to increase market share from 12% to %20 with $52M revenue in 2022.
- Organized promotional events and interacted with community to increase sales volume.
NCR CorporationIstanbul
Sales Manager (Financial)
05.2011 - 10.2021
Job overview
- Finalized sales contracts with high-value customers according to sell ATMs, self-service hardwares, software licenses and technology solutions, professional services and managed services.
- Demonstrated ability to close US$ multi-million license value deals.
- Developed and maintained positive relationships with C-levels of Tier 1 Turkish banks.
- Performed account planning, forecast management, and opportunity planning to properly maintain and grow the existing funnel in the Salesforce system.
NCR CorporationIstanbul
Channel Sales Manager (Retail)
09.2010 - 05.2011
Job overview
- Grew the self-service solution business for Retail Systems Division in terms of market share and revenue and profit through the indirect sales channel.
- Met and exceeded targets and growth metrics within assigned partner accounts.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Yellow Pages LLCIstanbul
Senior Media Sales Executive
09.2009 - 04.2010
Job overview
- Acted as a consultant to business owners, by assisting them in identifying the most effective advertising strategies for placement on www.yellowpages.com.tr and ditigal maps.
- Developed advertising tactics and implemented new solutions for increased brand awareness.
DHL ExpressIstanbul
Direct Sales Executive
07.2004 - 03.2009
Job overview
- Maintained the existing customers against the competitive market conditions. Handled customer complaints and claims.
- Managed development activities for getting more revenue and acqusition activities for finding out new customers.
- Built and maintained a healthy sales opportunity pipeline and achieved monthly determined sales targets.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
DHL Express
Cashline Sales Executive
03.2006 - 09.2006
Job overview
- Sold products and services to the cash customers (no contractual agreement) to reach monthly revenue and shipment targets.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
DHL ExpressIstanbul
Customer Enquiry Advisor
07.2004 - 03.2006
Job overview
- Offered an efficient, professional and sales oriented response to all incoming telephone calls from customers and making bookings and selling additional products and services.
- Prepared annual reports organize daily operations.
Education
Marmara UniversityIstanbul
MBA from Business Administration And Management
09.2010 - 06.2011
Istanbul UniversityIstanbul
Bachelor of Arts from International Relations And Political Science
09.2000 - 06.2004
Skills
Performance improvement
Client account management
Effective leader
Exceptional interpersonal communication
Sales expertise
Goals and performance
Contract negotiations
Client and stakeholder relations
Advanced Salesforcecom user
Business development and planning
Analytical problem solver
Empowers high-performing sales teams
Accomplishments
- Marketing - Implemented marketing strategies which resulted in [X%] growth of customer base.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
Interests
Traveling
Reading
Gardening
Timeline
Deputy General Manager
GRG Banking Equipment (HK) Co. Limited.
04.2023 - Current
Sales Director
GRG Banking Equipment (HK) Co. Limited.
10.2021 - 04.2023
Sales Manager (Financial)
NCR Corporation
05.2011 - 10.2021
Marmara University
MBA from Business Administration And Management
09.2010 - 06.2011
Channel Sales Manager (Retail)
NCR Corporation
09.2010 - 05.2011
Senior Media Sales Executive
Yellow Pages LLC
09.2009 - 04.2010
Cashline Sales Executive
DHL Express
03.2006 - 09.2006
Direct Sales Executive
DHL Express
07.2004 - 03.2009
Customer Enquiry Advisor
DHL Express
07.2004 - 03.2006
Istanbul University
Bachelor of Arts from International Relations And Political Science
09.2000 - 06.2004