ZELIHA YALCIN

Responsible for establishing and managing the healthcare tourism system, overseeing website development, and tracking social media and advertising campaigns. Led the implementation of a CRM system and monitored sales performance. Additionally, I ensured accurate performance tracking and reporting to optimize operations and improve patient engagement.

Collaborated with global teams to establish and manage healthcare tourism projects for clients in Europe and the Middle East. Led remote team training sessions and integrated digital marketing efforts using Zoom and Trello. Coordinated CRM systems and virtual patient consultations, ensuring seamless operations in an online environment.

Managed all processes of setting up an 11-unit clinic: hiring assistants, dentists, call center staff, procurement, accounting, finance, reception, and cleaning personnel. Prepared call center templates, oversaw the training process, determined necessary teams and team leaders, and distributed tasks. Website content preparation and ensured that the licensing process was completed without any issues.

Led a team of agents in handling patient inquiries, scheduling, and support, ensuring high-quality service and streamlined operations. Improved patient satisfaction by 20% and reduced call resolution time by 15% through training and process optimization. Collaborated with other departments to enhance the patient experience and increased team productivity by 25%, while boosting new patient appointments by 30% through effective outbound campaigns.

Night shift team leader