Zeliha Ceyhan
Learning And Development Expert
Istanbul
Summary
Accomplished Learning and Development Specialist with a proven track record at TDCX, enhancing team performance and knowledge retention through innovative training programs. Skilled in Career Development and Effective Communication, I have standardized evaluation criteria and fostered strong external partnerships, significantly improving training effectiveness and promoting diversity and inclusion. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Learning and Development Specialist
TDCX
10.2022 - Current
- Standardized evaluation criteria across all courses allowing for consistent measurement of participant feedback for ongoing improvement efforts.
- Designed interactive workshops that fostered collaboration and active participation among team members for better knowledge retention.
- Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
- Conducted regular needs analysis surveys to gauge areas where additional support was required promoting continuous improvement in staff skills, knowledge, and abilities.
- Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.
Quality Assurance Specialist
Teleperformance
Istanbul, 34
01.2021 - 10.2022
- Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
Fraud Specialist
Teleperformance
02.2020 - 01.2021
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Provided exceptional support to internal stakeholders during fraud investigations, ensuring all relevant information was readily available for swift and accurate decision making.
Subject Matter Expert (Billing)
Teleperformance
01.2019 - 09.2020
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
Junior Software Developer
Bilyoner.com
06.2018 - 11.2019
- Assisted senior developers in complex problem-solving, enhancing overall team productivity and efficiency.
- Developed custom features for existing applications, tailoring solutions to meet specific client needs.
Education
Bachelor's Degree - Computer Science And Programming
Trakya Universty
09.2012 - 06.2016
Skills
Onboarding Programs
Blended Learning
Training delivery
Data Entry
Corporate Training Programs
Documentation and Recordkeeping
Coaching and Development
Quality Assurance
Timeline
Learning and Development Specialist
TDCX
10.2022 - Current
Quality Assurance Specialist
Teleperformance
01.2021 - 10.2022
Fraud Specialist
Teleperformance
02.2020 - 01.2021
Subject Matter Expert (Billing)
Teleperformance
01.2019 - 09.2020
Junior Software Developer
Bilyoner.com
06.2018 - 11.2019
Bachelor's Degree - Computer Science And Programming
Trakya Universty
09.2012 - 06.2016