Zelal Kahyaoğlu Türkmenoğlu
Order & Contract Management Supervisor
Giresun
Summary
Proven leader in operations and customer relationship management, adept at enhancing customer satisfaction and loyalty, as demonstrated at Olam International-Ofi.
Skilled in SAP and effective communication, I've significantly contributed to supply chain operations growth and team development. My analytical approach to problem-solving and staff mentoring has fostered a collaborative environment, driving performance improvements.
Overview
12
12
years of professional experience
Work History
Order & Contract Management Supervisor
Olam International-Ofi
02.2022 - Current
- Controlling and analyze of end-to-end customer services processes
- Controlling workflow based on customer requests
- Controlling sales activities in SAP system
- Coordinating demand planning, forecasting, order fulfillment
- Stock controlling at the end of each month
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Fostered a positive work environment that encouraged collaboration and teamwork among employees.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Optimized scheduling processes to ensure adequate staffing levels during peak hours of operation.
- Improved overall call center performance with effective coaching and feedback to team members.
Supply Chain Responsible
Olam International-Ofi
11.2015 - 02.2022
- Organizing workflow to meet customer timeframes
- Follow up sales orders and generating daily order list plan
- Daily follow up of production with production team
- Planning shipments with logistics team
- Stock controlling at the end of each month
- Communicated with internal departments for daily operations
- Constructed strong relationship with customers
- Handled and resolved customer complaints
- Obtaining and evaluate all relevant information to handle product and service inquiries
- Provided to feedback on the efficiency of the customer service process
- Implemented inventory-management strategies to maximize availability and decrease waste.
Intern
Deniz Metal Import Export Marketing Company
10.2013 - 06.2014
Intern
Mintay Foreign Trade and Textile / Ravelli
10.2012 - 06.2013
Education
Master's Degree - Economics And Management Sciences
Giresun University
Giresun, Turkey 04.2001 -
Bachelor's Degree - Political Science And International Relations
Istanbul Aydın University
04.2001 -
Skills
Operations Management
Customer Relationship Management
Sales management
Sales strategy
Team Leadership
Business Analysis
Staff Development
Analytical Thinking
Problem-Solving
Work Planning and Prioritization
Time Management
Effective Communication
Performance Management
Profit and Loss Management
MS Office: advanced
Excell: advanced
SAP: advanced
English: C1
Timeline
Order & Contract Management Supervisor
Olam International-Ofi
02.2022 - Current
Supply Chain Responsible
Olam International-Ofi
11.2015 - 02.2022
Intern
Deniz Metal Import Export Marketing Company
10.2013 - 06.2014
Intern
Mintay Foreign Trade and Textile / Ravelli
10.2012 - 06.2013
Master's Degree - Economics And Management Sciences
Giresun University
04.2001 -
Bachelor's Degree - Political Science And International Relations
Istanbul Aydın University
04.2001 -