Zeineb Abidi

• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Collected room deposits, fees, and payments.
• Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
• Managed lost and found items to assist guests with retrieving belongings.
• Completed late check-ins and directed guests to rooms and facilities.

i was responsible for the daily operations of the spa, including but not limited to: guest services, scheduling, product and supply ordering, employee supervision and training, and maintenance of the spa facilities.

• Led spa tours for new members to familiarize guests with services provided.

• Learned details of types of treatments and procedures in order to answer questions from spa guests.
• Communicated with spa team members if clients canceled or changed appointment times.
• Introduced new beauty products to consumers by informing clients about use and benefits.
• Listened closely to customer complaints and responded appropriately to issues.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

• Coordinated outside service calls with specific vendors.
• Maintained and updated records, reports, files and communication information.

• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Played games, worked on puzzles, and read books to young children.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Communicated positively with children and guardians.

• Enforced safety measures due to potential stage equipment hazards.
• Collaborated with technical crew and cast to safeguard presentation of artistic vision.
• Distributed production scripts to cast members.
• Worked with director to develop effective use of rehearsal times.