Zehra Müge UNAL
Software Engineering & Project Management Member & Relationship Management & Audit, Control And Compliance Management
ISTANBUL
Summary
- Experienced with over 30 years of experience in Information Technology. Excellent reputation for resolving problems and improving customer satisfaction.
- Enthusiastic Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
- Clear understanding of and training in Programming. Motivated to learn, grow and excel in IT.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Offering excellent communication and good judgment.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
33
33
years of professional experience
4
4
years of post-secondary education
Work History
Senior Director Internal Audit
PayCore
İstanbul
08.2017 - Current
- Partnered with auditors to track errors and add contributions to maintain accuracy.
Identified management control weaknesses and provided value added suggestions for remediation.
Enhanced audit controls by improving planning and testing processes.
Evaluated design and operating effectiveness of audit areas.
Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
Prepared working papers, reports and supporting documentation for audit findings.
Identified audit risks, prepared budgets and coordinated with management and audit team in preparing related reports.
Completed audit papers by thoroughly documenting audit tests and findings.
Developed and implemented corrective actions to bring business areas in line with standards.
Director Relationship Management
Interbank Card Center of Turkiye
İstanbul
08.2011 - 08.2017
- Management of the needs and the requests of the member Banks/Companies
- Improvement of the service quality through the members
- Inform the member banks on provided service/product rules and standards timely manner
- Measurement of the customer satisfaction on provided services regularly
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Programme and Project Management
Akbank
İstanbul
08.2006 - 08.2011
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Created plans and communicated deadlines to complete projects on time.
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving issues.
Project Manager
Yapı ve Kredi Bankası
İstanbul
01.2003 - 08.2006
- Developed and initiated projects, managed costs and monitored performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Accelerated progress by continually reviewing performance, budgets and project timelines.
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Managed projects from procurement to commission.
- Planned, designed and scheduled phases for large projects.
- Provided detailed product orders based on project drawings and technical specifications.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary.
- Drove team success through shared vision and recognition of quality performance.
- Modified and directed project plans to meet organizational needs.
- Maintained compliance with regulatory parameters in complex projects with overlapping policies.
- Led project teams through design and launch process.
- Maintained clear communication with precise technical writing to document and inform critical processes.
Information Technology Manager
HSBC
İstanbul
06.2001 - 07.2003
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Researched and recommended innovative and automated approaches to routine tasks.
- Established cost-saving measures and alleviated compliance risk through software license audits.
- Facilitated management decision support reporting using C++, Java, C
- Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
- Managed and reduced IT spending to support budgeting processes and TCO modeling procedures.
- Created storage allocation for new build and existing Windows servers and clusters.
- Supported budget process and TCO modeling to manage and reduce spending.
- Authored service level agreements for help desk operations.
- Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
- Actively led training, mentoring and continuous development for 37 person department.
- Facilitated Enterprise Data Warehouse (EDW) initiative by developing requirements and customized methodology to improve management decision support reporting.
- Designed and led implementation of company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information access across all major systems.
- Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.
Project Analysis, Design and Programming.
Akbank - Aknet
İstanbul
10.1990 - 06.2001
- Led projects and analyzed data to identify opportunities for improvement.
- Evaluated multiple software solutions during early software architecture plotting and system migration planning stage.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
- Worked closely with clients to establish specifications and system designs.
- Stored, retrieved and manipulated data for close analysis of database performance.
- Drafted comprehensive reports to document bugs and design flaws.
- Designed and developed computer software web applications.
- Implemented scripts to enhance user experience.
- Designed, modified and tested codes and scripts using ASM, Cobol and PLI to help computer applications run efficiently.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Tested and deployed scalable and highly available software products.
- Contributed to codebase used in software deployment on multiple virtual machines.
- Wrote highly maintainable, solid code for software system.
- Directed software design and development to meet client needs for functionality and performance.
- Provided computer programming subject matter expertise to project team members.
- Created software programs, wrote codes and tested programs for optimal performance and accuracy.
- Designed and developed analytical data structures.
- Performed regression and system-level testing to verify software quality prior to release.
- Modified existing software to correct errors, adapt to new hardware and improve performance.
- Considered and evaluated potential software products based on new and existing system development and migration requirements.
- Performed research and analysis to develop new projects, proposals and system modifications.
- Analyzed system specifications to develop programs for computer applications.
Education
Bachelor of Science - Statistics
Hacettepe Univercity
Ankara 09.1986 - 06.1990
Skills
Internal Controls Audit
Timeline
Senior Director Internal Audit
PayCore
08.2017 - Current
Director Relationship Management
Interbank Card Center of Turkiye
08.2011 - 08.2017
Programme and Project Management
Akbank
08.2006 - 08.2011
Project Manager
Yapı ve Kredi Bankası
01.2003 - 08.2006
Information Technology Manager
HSBC
06.2001 - 07.2003
Project Analysis, Design and Programming.
Akbank - Aknet
10.1990 - 06.2001
Bachelor of Science - Statistics
Hacettepe Univercity
09.1986 - 06.1990