Zehra Bazkaya
Istanbul,61
Summary
A dedicated and goal-oriented professional with extensive experience in retail and hospitality management. Skilled in customer service, team leadership, and operational efficiency. Seeking to leverage my expertise to contribute to organizational growth and success.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Assistant Store Manager
ebebek
İstanbul, TR
01.2024 - Current
- Oversee daily operations, ensuring seamless workflows and exceptional customer service
- Lead and train a team to meet sales targets and maintain inventory control
- Implement market-driven strategies to improve store performance
- Full-time
- Skills: Team Leadership, Market Knowledge, Customer Service, Inventory Control, Operations Management
Supervisor
Piccadilly Hotel
Bournemouth, UK
02.2023 - 08.2023
- Supervised housekeeping operations, ensuring adherence to cleanliness standards
- Coordinated task schedules, conducted staff training, and managed inventory
- Addressed guest concerns promptly, enhancing guest satisfaction
- Full-time
- Skills: Task Coordination, Cleaning Standards, Communication, Inventory Management
Waiter
CREMMA UK
Bournemouth, UK
06.2022 - 11.2022
- Delivered excellent customer service in a fast-paced environment
- Maintained food safety standards and addressed customer inquiries effectively
- Part-time
- Skills: Customer Service, Food Safety, Problem-Solving, Effective Communication
Assistant Store Manager
ebebek
İstanbul, TR
04.2017 - 04.2022
- Directed a team of sales associates to achieve business goals
- Enhanced customer satisfaction through exceptional service and sales optimization
- Full-time
- Skills: Leadership, Operations Improvement, Sales Process Optimization, Inventory Management
Sales Consultant
LC Waikiki
Istanbul, TR
11.2016 - 04.2017
- Engaged customers with personalized solutions and achieved sales targets
- Part-time
- Skills: Relationship Building, Market Knowledge, Team Collaboration
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Supervisor
TAB Gıda Sanayi ve Ticaret A.Ş.
Istanbul, TR
08.2013 - 08.2016
- Managed fast-food operations, maintaining quality and safety standards
- Trained and motivated staff to deliver outstanding customer service
- Full-time
- Skills: Quality Standards, Fast-Paced Decision Making, Team Leadership
Education
Bachelor of Business Administration - Human Resources Management
Anadolu University
09.2024 - Current
Associate Degree - Healthcare Management
Istanbul Aydın University
01.2015 - 01.2017
High School Diploma -
Halil Akkanat High School
Istanbul, Turkey 04.2009 - 01.2012
Skills
- Microsoft Word
- Excel
- Office Applications
- Leadership
- Communication
- Problem Solving
- Customer Service
- Retail Management
- Hospitality Operations
- Inventory Control
Store operations
Team management
Personal Information
Date of Birth: 04/12/95
Timeline
Bachelor of Business Administration - Human Resources Management
Anadolu University
09.2024 - Current
Assistant Store Manager
ebebek
01.2024 - Current
Supervisor
Piccadilly Hotel
02.2023 - 08.2023
Waiter
CREMMA UK
06.2022 - 11.2022
Assistant Store Manager
ebebek
04.2017 - 04.2022
Sales Consultant
LC Waikiki
11.2016 - 04.2017
Associate Degree - Healthcare Management
Istanbul Aydın University
01.2015 - 01.2017
Supervisor
TAB Gıda Sanayi ve Ticaret A.Ş.
08.2013 - 08.2016
High School Diploma -
Halil Akkanat High School
04.2009 - 01.2012