Zainab Lach-Gar
Istanbul, Turkey,34
Summary
Reliable Manager with 7 years of proven experience in customer service, sales, and tourism within fast-paced environments. Recognized for a strong work ethic and an ownership mindset, consistently achieving customer satisfaction rates above 95%. Expert in fostering teamwork and collaboration under pressure while maintaining high performance standards. Committed to enhancing operational efficiency and team development to exceed organizational goals.
Overview
8
8
years of professional experience
Work History
Sales Team Manager
Mall of asil efendi
Istanbul, Turkey
11.2021 - Current
- Led a team of 10 employees, ensuring high productivity and excellent customer service.
- Provided exceptional service and personalized assistance to VIP customers, ensuring their satisfaction, and exceeding their expectations.
- Demonstrated a high level of professionalism, attention to detail, and the ability to anticipate and fulfill their needs.
- Maintained a positive and courteous demeanor while managing their requests and resolving any issues promptly and effectively.
- Oversaw order tracking, addressed delivery challenges, and optimized the returns process, achieving a 25% reduction in average response time."
Customer Service Representative
COMDATA GROUP
Casablanca - Morocco
08.2018 - 07.2021
- Handle high volumes of customer direct calls and emails in French and English, ensuring customer satisfaction.
- Recognized as "Employee of the Month" for consistent performance and problem-solving skills.
- Resolve Uber's customer inquiries and complaints in a timely and professional manner.
- Show empathy, solve problems, and maintain a customer-first mindset while dealing with complaints. Follow qualitative indicators and carry out action plans.
- Consistently received excellent feedback from customers, with many commending my ability to listen attentively, address concerns effectively, and provide thoughtful, personalized solutions.
Fiduciary Services & Accounting Specialist
STA-CONSEIL
Casablanca
06.2017 - 12.2018
- Prepared and maintained detailed financial records, including income statements, balance sheets, and cash flow statements, while ensuring the accuracy and integrity of all accounting data.
- Oversaw trust administration, providing strategic advice and guidance to clients regarding investments, tax planning, and estate management.
- Processed financial transactions, such as payments, receipts, and reconciliations, making sure all numbers were accurate.
- Coordinated audits by working with external auditors to make sure financial statements were correct and met industry standards.
Education
Bachelor's Degree in Economics And Management - FSJES University
Hassan II Faculty of Economic And Social Legal Sciences Ain Sbaa
Casablanca, Morocco07.2021
High School degree - Economics and Management
IBNOU ALAWAM
Casablanca, Morocco07.2014
Skills
- Leadership
- Adaptability
- Attention to detail
- Collaborative Teamwork
- Workshop Coordination
- Team Coaching
- Public Engagement
- Event Participation
- Multitasking
Languages
- Arabic - Fluent
- English - Fluent
- French - Fluent
- Turkish - Fluent
Hobbies and Interests
- Cooking
- Music
- Travel
- Decoration
- Writing
Socia lexperiences
- Founding and active member at AMBITION JEUNES association.
- Participation in medical and humanitarian caravans.
- Leader of the scout association of Morocco (participation and coaching at several campsites).
- Group work and workshop management.
Timeline
Sales Team Manager
Mall of asil efendi
11.2021 - Current
Customer Service Representative
COMDATA GROUP
08.2018 - 07.2021
Fiduciary Services & Accounting Specialist
STA-CONSEIL
06.2017 - 12.2018
Bachelor's Degree in Economics And Management - FSJES University
Hassan II Faculty of Economic And Social Legal Sciences Ain Sbaa
High School degree - Economics and Management
IBNOU ALAWAM