Yusuf Özgül
Information Technology Specialist
Istanbul
Summary
I am striving to steer my career in the field of information technology and further develop my experiences. As an IT specialist with over 4 years of experience, I have a strong background in solving complex technical problems and enhancing efficiency using the latest technologies. I can offer extensive expertise in hardware, system, and network infrastructure to support the technological vision of the company and help achieve business goals. By keeping up with constantly changing technology trends, I can develop strategic solutions to maintain the company's competitive advantage. I value working collaboratively, enhancing productivity in a team-oriented environment, and providing customer-focused solutions. My project management skills and problem-solving ability help me effectively address technical issues.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
System & Network JR.
NEF Real Estate
10.2022 - 01.2024
- Helpdesk:
- Managed incoming calls and emails, ensuring prompt responses to all inquiries for optimal employee satisfaction.
- Collaborated with the IT team to identify root causes of recurring issues and develop long-term solutions.
- Configured and tested new software and hardware.
- Assisted in developing system security protocols.
- Installed, configured, and maintained computer systems and network connections.
- Continuously improved helpdesk operations by actively seeking feedback from end users and incorporating their suggestions for future enhancements.
- Provided training and support to end users on software, hardware, and network standards and usage processes.
- Developed comprehensive knowledge base articles enabling users to independently resolve common issues.
- Stayed updated on industry best practices through regular professional development activities and integrated new strategies into daily operations when needed.
- Actively participated in team meetings, contributing ideas for process improvements to ensure a more efficient and effective helpdesk operation.
- Efficiently managed software license inventory, ensuring vendor compliance while reducing costs associated with unused or expired licenses.
- Managed inventory and reporting of network devices, system devices, computers, desks, and radio phones, printers, cameras, etc.
- Diagnosed and resolved hardware, software, and network issues.
- System:
- Monitored system status using various performance metrics and quickly addressed potential bottlenecks or resource limitations.
- Reduced operational workload by automating repetitive tasks using coding languages like PowerShell.
- Designed and implemented system security and data assurance.
- Ensured minimal downtime during IT infrastructure upgrades.
- Conducted regular inventory checks and reported maintenance needs of IT equipment.
- Installed and upgraded software on UNIX or Windows operating systems.
- Implemented, developed, and tested the installation and updates of file servers, print servers, and application servers.
- Network:
- Maintained company servers, computers, printers, cables, and other equipment.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Configured and troubleshooted Cisco Router/Switch platforms.
- Created inventory, report, and invoice databases.
- Executed network security design and integration tasks.
- Configured and troubleshooted Aruba Wireless Controller, AP 515 platforms.
- Provided hands-on training sessions to staff on various network topics like VPNs, firewalls, router/switch configurations.
- Educated end users on best practices to maintain secure connections, reducing the risk of unauthorized access or data breaches.
- Implemented security strategies across multiple sites within the corporate WAN.
- Diagnosed and resolved network and server issues.
- Installed and configured network printers and other software.
- Worked with relevant units to enhance network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
Information Technologies / IT Assistant Specialist
Webhelp
6 2020 - 10.2022
- Our company's IT unit is divided into Helpdesk and Servicedesk. In the Helpdesk section, we were responsible for Acronis True Image, hardware failures, printer setup, WLAN/LAN/WAN, and support and setup operations within the location, among others. After gaining the necessary experience and competence here, I transitioned to the ServiceDesk section. At ServiceDesk, we manage and use AD, manage and use Proxy, manage and use McAfee EPO, troubleshoot CheckPoint & Forti VPN issues, use Office programs, and use Manage Engine Desktop Central. We also provide real-time support and proactive solutions to problems that arise on the PCs of our remote working users. We serve 14,000 consultants.
Education
ÖnLisans - Computer Programming
Anadolu Universitesi
Turkey 01.2022 - 06.2024
ÖnLisans - Dış Ticaret (MYO)
Akdeniz Universitesi
Turkey 09.2017 - 05.2018
Skills
- Microsoft Server 2016 (AD, DNS, DHCP, GPO, FS)
- Time Attendance Devices (Meyer Server Management, Database Editing, Authorization, Adding/Removing Users)
- Trend Micro (E-Mail Security, Cloud App Security, Deep Security, Apex One)
- Aruba (Wireless Controller, AP 515)
- Cisco Switch (2960 Series, C1000, 3850, IP), Cisco IP Phone
- Sophos (SG230 FW, RED 50)
- PRTG Monitoring
- QNAP (TS-531X, TS-433, TS-431K)
- Print Server & Printer (Konica Minolta - C227E, C224, C220, C250İ)
- Office 365 (Licensing, Rule Creation, Backup, Management, Maintenance, Updates, Phishing Test)
Languages
Turkish
English
Timeline
System & Network JR.
NEF Real Estate
10.2022 - 01.2024
ÖnLisans - Computer Programming
Anadolu Universitesi
01.2022 - 06.2024
ÖnLisans - Dış Ticaret (MYO)
Akdeniz Universitesi
09.2017 - 05.2018
Information Technologies / IT Assistant Specialist
Webhelp
6 2020 - 10.2022