Yusuf Özkan

• Created a new company organizational chart and management structure.
• Created new departments according to the needs of the company
• Managed the architectural, administrative and official relations during the transition to the new clinic building.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Managed budget implementations, employee evaluations, and contract details.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Analyzed market trends and competitor activities to create competitive advantages.
• Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
• Developed and implemented strategies to increase sales and profitability.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Trained new employees on proper protocols and customer service standards.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Assisted in recruiting, hiring and training of team members.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

• Carry out market research to identify new target patient groups and establish innovative partnership models to enhance the potential of international patients and increase revenue.
• Strategize, coordinate, and implement operational processes to effectively promote the hospital in the international healthcare market.
• Act as a representative for the hospital at both domestic and international events, including fairs and organizations.
• Create projects aligned with the developed strategies, oversee the development of service-oriented products, and manage their implementation.
• Organize, monitor, and supervise all operational activities related to patient care.
• Manage the entire process from the appointment of foreign patients to their discharge, following the payment procedures of the respective institution. Resolve communication issues arising from language barriers, arrange for medical document translations, and ensure proper follow-up.
• Foster customer satisfaction and meet the expectations of paying institutions to enhance the potential of international patients and increase revenue.
• Establish standardized service criteria for hospitals within the group to ensure a consistent approach to healthcare services provided to foreign patients.
• Develop and deliver technical training programs for patient services and medical accounting teams within the hospitals.
• Review and support the approval process for treatment requests on a daily, weekly, and monthly basis.
• Streamline billing processes and optimize collection procedures to expedite revenue generation.
• Continuously evaluate treatment requests and provide cost information to foreign patients, offering guidance and directing them to appropriate hospitals.
• Generate reports on work accomplishments, customer expectations, and other relevant matters, providing feedback on various issues.
• Supervise the international patient representatives in the hospital and provide constructive feedback.
• Respond to and monitor treatment plan and fee inquiries from strategic partners and/or the hospital's website.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Conduct job interviews with prospective candidates for positions at the International Patient Center.
• Develop and maintain a website, as well as implement web marketing strategies that align with industry requirements and adjust them as needed.

• Negotiated and closed long-term agreements with new clients in assigned territory.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Generated new business with marketing initiatives and strategic plans.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Executed strategic plans for growth and new acquisitions.
• Exceeded sales goals through effective time management and resource allocations.
• Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
• Utilized consumer trends to shape sales approaches.
• Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
• Updated products, service agreements and pricing to retain competitive advantage and generate new customers.
• Presented Medical Tourism industry trade shows and client-sponsored events.
• Represented company and promoted products at conferences and industry events.
• Developed process to analyze customer feedback to incorporate insights into product development strategies.
• Researched markets and key audiences to increase profits through effective marketing and branding campaigns.
• Solved complex problems to increase sales effectiveness and streamline business direction.

• Conduct market research to identify new patient groups and develop new cooperation models to increase international patient potential and income.
• Plan, coordinate, and implement strategic and operational processes to promote the hospital in the international health market.
• Represent the hospital at domestic and international fairs and organizations.
• Develop projects in line with the developed strategies and manage and control the process of creating service-oriented products.
• Organize, control, and supervise all operational activities of patients.
• Follow the process from the appointment of patients coming from abroad to the dispatch, according to the procedures of the institution that will make the payment in the hospitals. Solve the communication problems caused by the language problem of the patient and have the medical documents translated and followed up.
• Ensure customer satisfaction and the satisfaction of the paying institution in order to increase the international patient potential and revenues.
• Ensure that the standards determined for the services that patients coming from abroad will receive in hospitals operate in a common language in all group hospitals.
• Prepare and give technical trainings for patient services and medical accounting teams in hospitals.
• Examine the daily, weekly, monthly approval follow-ups, and support the approval process.
• Increase the billing speed and optimize the collection process with the service provided.
• Continue the process of evaluating the requests for treatment and cost information about foreign patients, providing information and directing them to hospitals.
• Report on the work done in this area, customer expectations, etc., and give feedback on issues.
• Supervise the international patient responsibles in the hospital, and give feedback.
• Respond to and follow up on treatment plan and fee requests from strategic partners and/or the website.
• Conduct job interviews with candidates who will work at the International Patient Center.
• Develop the necessary website and web marketing strategies according to the requirements of the day and the industry and make revisions when necessary.

• To ensure that the process of providing care to international patients is smooth and efficient, from the initial appointment to the final discharge. This includes addressing any language barriers, translating medical documents, and following up with the patient's insurance company.
• To ensure that international patients have a positive experience and that their needs are met, which will lead to increased revenue for the hospital.
• To ensure that all hospitals in the group provide the same high-quality care to international patients, regardless of which hospital they choose.
• To train hospital staff on how to provide care to international patients, including how to address language barriers and how to process insurance claims.
• To review the approval process for international patients on a daily, weekly, and monthly basis to ensure that it is running smoothly and that there are no delays.
• To improve the efficiency of the billing process for international patients, which will lead to faster payments and improved cash flow.
• To continue to assess the needs of international patients and to provide them with the information they need to make informed decisions about their care.
• To provide regular reports on the work that is being done to improve the care of international patients, including feedback from patients and their families.
• To work closely with the hospital's international patient coordinator to ensure that the needs of international patients are met.
• To respond to and follow up on requests for treatment plans and fees from strategic partners and/or the hospital's website.

To receive information about the beneficiary in an accurate and complete manner by answering incoming calls regarding Assistance and Treatment Abroad or other services provided by the company

• Create a new file for each beneficiary.
• Enter all of the information you have gathered about the beneficiary into the file.
• Update the file regularly with any new information or developments.
• Keep the file organized and easy to access.
• Assess the needs of the beneficiary and their family members.
• Develop a plan to meet those needs.
• Implement the plan and monitor its progress.
• Make adjustments to the plan as needed.
• Communicate with the beneficiary and their family members throughout the process.
• Contact the hospital and request a medical report and expense statement for the beneficiary.
• Meet with the patient's doctor or nurses to discuss their medical condition and treatment plan.
• Translate the medical report and expense statement as needed.
• Compiling all of the information into a single document.
• Make arrangements for the beneficiary's travel and accommodation.
• Book flights, hotels, and other transportation.
• Arrange for medical transportation if necessary.
• Coordinate with the funeral home if necessary.
• Get price quotes for all services.
• Prepare and organize all documentation.