Yusuf Guner
IT Supervisor
Marmaris
Overview
19
19
years of professional experience
10
10
years of post-secondary education
Work History
IT Supervisor
TUIMM Turkey (Tantur Turizm Seyahat A. S.)
10.2018 - Current
- Served as a liaison between IT department and executive leadership team, effectively communicating project updates and strategic initiatives.
- Optimized hardware infrastructure with strategic equipment upgrades, reducing maintenance costs.
- Collaborated with cross-functional teams on technology integration projects, enhancing organizational effectiveness.
- Managed IT projects from conception through to completion, ensuring on-time delivery and alignment with organizational objectives.
- Established IT budget management processes, tracking expenses to ensure alignment with company financial goals.
- Reduced downtime and increased productivity by providing timely technical support to staff members.
- Ensured data security by introducing robust backup systems.
- Enhanced network efficiency by implementing system upgrades and monitoring performance.
- Oversaw vendor relationships, negotiating contracts for cost-effective solutions that met organizational needs.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Managed life cycle replacement of hardware and software.
- Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
IT Specialist
TUIMM Turkey (Tantur Turizm Seyahat A. S.)
08.2012 - 09.2018
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and input commands to troubleshoot areas.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored systems in operation and quickly troubleshot errors.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
IT System Responsible
Club Aida
08.2010 - 08.2012
- Improved system efficiency by implementing and optimizing IT infrastructure solutions.
- Provided level 1 and level 2 support for end-users through telephone, email, and remote desktop tools, delivering a prompt resolution of issues.
- Optimized network performance through regular maintenance tasks such as firmware updates, reconfigurations, and equipment replacements when necessary.
- Streamlined helpdesk operations by developing standard operating procedures and implementing ticketing systems.
Computer Technician
Julian Hotels / Julian Systems
05.2005 - 10.2008
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Optimized server configurations for improved reliability and uptime across the organization.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
Education
High School - Computer Programming
75. Yıl Anad.Mes.Lis.
Marmaris 09.2002 - 06.2006
Associate Degree - Computer Tech. & Programming
Uludag University
Yalova 09.2006 - 06.2009
Bachelor's Degree - Business Administration
Anadolu University
Distance Education 11.2009 - 06.2013
Skills
Network Administration
Routing, Switching, Firewalling, DNS, DHCP, SSL, IPSec, WAN, LAN, WLAN, 8021X
Cybersecurity best practices
Mobile Device Management
Software Development
Virtualization Technologies
IT Budgeting
IT Asset Management
Information Security
Technical Troubleshooting
Disaster Recovery
Operating system management
Infrastructure Planning
Budget Control
End point configurations
Technology Integration
Active Directory
Group Policy
Remote Management, VPN
System Integration
Projects
Disaster Recovery Site Migration / 2024
Due to the closure of a datacenter used for Disaster Recovery Site, planning and executing the relocation of all Disaster Recovery systems to a different site.
SD-WAN Migration / 2023, 2024
Working closely with the global network team to prepare the necessary network infrastructure and systems for transitioning from existing MPLS to SD-WAN, and completing the migration process. Additionally, providing close support to the network team in another location for the SD-WAN migration project.
Managed Print Services / 2022
Identifying and implementing the most efficient MPS (Managed Print Services) system operated via Cloud by conducting bids among brands.
Relocating the HQ Office and Datacenter / 2018
Preparing the entire network and system infrastructure in the new building, including setting up a new system room compliant with IT standards. Ensuring all local and global systems are operational in both the old and new offices during the move, with minimal downtime, to complete the entire relocation process efficiently.
TCO Call Center in Antalya / 2018
Working with the relevant project team to prepare the infrastructure for TCO's Antalya office operations, which provide call center services to the company' s customers, ensuring the continuity of network operations, and configuring phones and necessary end systems.
Moving MPLS to New ISP / 2016
Planning and implementing the transition from the old ISP's MPLS to the new ISP's MPLS.
Active Directory Migration / 2014, 2016
As part of the project to consolidate the entire company under a single AD, the migration of all users and servers from the locally used tantur.com.tr to tuitravel-ad in 2014 and then to tuiad.net in 2016, and the integration of the remaining systems into the new ADs. Preparation for these tasks and the completion of the migration process in collaboration with the global team.
Bus WiFi Internet Access for Costumers / 2014
Providing Wi-Fi service on all buses for the company's customers and logging it in accordance with the laws. I was mostly involved in the implementation and configuration phases of this project.
Avaya PBX Migration / 2012
The replacement of old analog phones with Avaya PBXs and desk phones.
Certificates and Training
Certificates
- AWS Certified Cloud Practitionern / 12.2022 - 9RLPWM92SME415WT
- Microsoft Certified Solution Associate / 04.2012
- MCTS Microsoft Certified Technology Specialist / 08.2010
- MCITP The Microsoft Certified IT Professional / 08.2010
- MCTS Microsoft Certified Technology Specialist / 05.2010
- MCTS Microsoft Certified Technology Specialist / 05.2010
Trainings, Courses
- FCA - FortiGate 7.4 Operator Self-Paced / 2024 (The course is currently ongoing)
- AWS Solutions Architect Associate / 2024 (The course is currently ongoing)
- Systems Operations on AWS with AWS Jam / 05.2022 - AWS Jam
- AWS Security Governance at Scale / 05.2022 - AWS Jam
- Cisco CCNA 200-301 / 2020 - Udemy
- Fortinet The Threat Landscape / 05.2020
- Fortigate Firewall Training / 2020 - Udemy
- C.E.H (Certified Ethical Hacker) / 12.2019 - BGA Security Istanbul
Languages
Turkish
Native language
English
Upper intermediate
B2
Timeline
IT Supervisor
TUIMM Turkey (Tantur Turizm Seyahat A. S.)
10.2018 - Current
IT Specialist
TUIMM Turkey (Tantur Turizm Seyahat A. S.)
08.2012 - 09.2018
IT System Responsible
Club Aida
08.2010 - 08.2012
Bachelor's Degree - Business Administration
Anadolu University
11.2009 - 06.2013
Associate Degree - Computer Tech. & Programming
Uludag University
09.2006 - 06.2009
Computer Technician
Julian Hotels / Julian Systems
05.2005 - 10.2008
High School - Computer Programming
75. Yıl Anad.Mes.Lis.
09.2002 - 06.2006