Live agent
Yusuf Ecer
Kirikkale
Summary
Dynamic Customer Service Manager with a proven track record at Hepsiburada, enhancing customer satisfaction through effective complaint resolution and relationship management. Skilled in problem-solving and project management, I successfully reduced customer complaints and fostered loyalty, ensuring seamless communication across departments. Proficient in CRM tools and dedicated to delivering exceptional service.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service Manager
Hepsiburada
01.2019 - 02.2020
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Followed through with client requests to resolve problems.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Manager
Eloboost
03.2017 - 02.2019
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Education
High School Diploma -
Ataturk Anadolu Highscool
Kirikkale, Turkey 04.2001 -
Skills
Customer service
Complaint resolution
Customer relationship management (CRM)
Problem-solving
Technical support
Project management
Team building
Excellent time management skills
Call center management
Decision-making
Microsoft outlook, word, and Excel
Persuasive
Positive and constructive feedback
Software
Microsoft office
Interests
Cars
Fitness,pc games,musics,cook
I do fitness 4-5days of week, playing pc games when i have free times. I do listen musics so much depending to my mood. I also really like cook.
Timeline
Customer Service Manager
Hepsiburada
01.2019 - 02.2020
Customer Service Manager
Eloboost
03.2017 - 02.2019
High School Diploma -
Ataturk Anadolu Highscool
04.2001 -