Yunuscem kurt
Front Desk Manager
istanbul
Summary
Seasoned Front Desk Manager with a proven track record at Taximist Hotel, excelling in customer service management and problem-solving. Demonstrated expertise in enhancing guest relations and streamlining check-in processes, significantly improving guest satisfaction. Skilled in maintaining confidentiality and ensuring safety, showcasing exceptional verbal communication and hospitality services.
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication, and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Front Desk Manager
Taximist Hotel
05.2023 - Current
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Resolved guest complaints by addressing issues with rooms promptly.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Receptionist
Elysium Hotel
04.2023 - 05.2023
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Front Desk Receptionist
The Nest Hotel
04.2023 - 04.2023
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Streamlined check-in processes, reducing wait times for guests.
Education
İncomplete - English Language And Literature
İstanbul Univeristy
Istanbul, Turkey 04.2001 -
High School Diploma -
Rosvita Timur İmrağ MTAL
Istanbul, Turkey 04.2001 -
Skills
Problem-solving skills
Safety and security procedures
Listening skills
Customer service
Hospitality services
Problem-solving
Time management
Guest relations
Guest services
Customer service management
Verbal and written communication
Telephone and email etiquette
Timeline
Front Desk Manager
Taximist Hotel
05.2023 - Current
Front Desk Receptionist
Elysium Hotel
04.2023 - 05.2023
Front Desk Receptionist
The Nest Hotel
04.2023 - 04.2023
İncomplete - English Language And Literature
İstanbul Univeristy
04.2001 -
High School Diploma -
Rosvita Timur İmrağ MTAL
04.2001 -