Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist
Yuliia Özcan

Yuliia Özcan

Hotel guide
Bodrum,48

Summary

Dynamic and engaging, adept at enhancing guest experiences and upselling services, as demonstrated at Sianji Well Being Resort Turgutreis. Excelled in maintaining confidentiality and leveraging multilingual abilities to surpass guest satisfaction goals. Skilled in creative solutions and social perceptiveness, significantly contributing to a welcoming and professional environment.

Overview

13
13
years of professional experience

Work History

Front Desk Receptionist

Arin Resort Hotel
05.2024 - 11.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Spa Receptionist

Sianji Well Being Resort Turgutreis
04.2014 - 09.2016
  • Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Escorted clients to spa areas, treatment rooms, and offices.
  • Promoted special offers and packages to increase revenue through upselling techniques.

Hotel Front Desk Receptionist

Feye Pınara Hotel
04.2012 - 10.2014
  • Collected room deposits, fees, and payments.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
  • Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.

Education

M.D. - Tourism And Travel Management

University of Tourism, Economic And Low
Kyiv, Ukraine
04.2001 -

Skills

Engaging personality

Languages

Ukrainian
Native language
Turkish
Proficient
C2
Ukrainian
Proficient
C2
Russian
Advanced
C1
English
Proficient
C2

Timeline

Front Desk Receptionist

Arin Resort Hotel
05.2024 - 11.2024

Spa Receptionist

Sianji Well Being Resort Turgutreis
04.2014 - 09.2016

Hotel Front Desk Receptionist

Feye Pınara Hotel
04.2012 - 10.2014

M.D. - Tourism And Travel Management

University of Tourism, Economic And Low
04.2001 -
Yuliia ÖzcanHotel guide