Yuliia Özcan
Hotel guide
Bodrum,48
Summary
Dynamic and engaging, adept at enhancing guest experiences and upselling services, as demonstrated at Sianji Well Being Resort Turgutreis. Excelled in maintaining confidentiality and leveraging multilingual abilities to surpass guest satisfaction goals. Skilled in creative solutions and social perceptiveness, significantly contributing to a welcoming and professional environment.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Arin Resort Hotel
05.2024 - 11.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Spa Receptionist
Sianji Well Being Resort Turgutreis
04.2014 - 09.2016
- Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Promoted special offers and packages to increase revenue through upselling techniques.
Hotel Front Desk Receptionist
Feye Pınara Hotel
04.2012 - 10.2014
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
Education
M.D. - Tourism And Travel Management
University of Tourism, Economic And Low
Kyiv, Ukraine 04.2001 -
Skills
Engaging personality
Languages
Ukrainian
Native language
Turkish
Proficient
C2
Ukrainian
Proficient
C2
Russian
Advanced
C1
English
Proficient
C2
Timeline
Front Desk Receptionist
Arin Resort Hotel
05.2024 - 11.2024
Spa Receptionist
Sianji Well Being Resort Turgutreis
04.2014 - 09.2016
Hotel Front Desk Receptionist
Feye Pınara Hotel
04.2012 - 10.2014
M.D. - Tourism And Travel Management
University of Tourism, Economic And Low
04.2001 -