Yuliia Avdieienko
Account Manager
Summary
A highly motivated individual with a background in customer support, article writing, email communication, and social work. Skilled in providing comprehensive support, creating instructional materials, and conducting interviews to gather data. A strong communicator with problem-solving abilities, seeking growth in a supportive environment.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Support Agent
Weblium
09.2023 - 03.2024
- Managed various inquiries related to domain management, billing, and bug reports.
- Assisted clients regarding site creation, including connecting integrations and optimizing analytical tools.
- Wrote instructional articles to guide customers in navigating the website-building platform.
- Maintained professional etiquette standards via chat and email.
Social Worker
Volunteering
09.2019 - 09.2019
- Conducted interviews with citizens to gather data on social and political issues in the community.
- Engaged with individuals of all age groups to ensure a comprehensive understanding of diverse perspectives.
- Collaborated with a team to analyze data and create statistical reports.
Education
Master of Cultural Studies - Cultural Studies
V. N. Karazin Kharkiv National University
09.2021 - 01.2023
Bachelor of Philosophy - Philosophy
V. N. Karazin Kharkiv National University
09.2017 - 07.2021
Skills
Strong analytical and problem-solving skills
Timeline
Customer Support Agent
Weblium
09.2023 - 03.2024
Master of Cultural Studies - Cultural Studies
V. N. Karazin Kharkiv National University
09.2021 - 01.2023
Social Worker
Volunteering
09.2019 - 09.2019
Bachelor of Philosophy - Philosophy
V. N. Karazin Kharkiv National University
09.2017 - 07.2021