Youssef Lahlou Ben Mimoun
Madrid,Spain
Summary
Skilled professional specializing in interpersonal communication, conflict resolution, and crisis management. Proven ability to coordinate teams effectively while promoting multicultural awareness and inclusion. Experienced in managing passenger inquiries with diplomacy and maintaining composure under pressure. Strong time management and flexibility complemented by solid HR theoretical knowledge, dedicated to fostering inclusive environments and delivering effective solutions.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Flight Attendant
Turkish Airlines
Istanbul, Turkey
07.2016 - Current
- Delivered high-quality service while ensuring safety for international passengers.
- Facilitated team communication and collaboration through close cooperation with crew members.
- Resolved conflicts with passengers during high-pressure situations to maintain service quality.
- Engaged in regular training, performance reviews, and safety drills to enhance HR learning outcomes.
- Managed in-flight emergencies, demonstrating quick thinking and problem-solving abilities.
- Coordinated effectively with other cabin crew members for seamless service execution during flights.
- Maintained clean cabin environment to ensure passenger comfort during flight journey.
- Implemented effective communication strategies amongst staff members to foster teamwork.
Sales Manager / Administrative Assistant
Duty Free
Doha/Qatar
06.2015 - 06.2016
- Led a small team in sales strategy and customer service performance.
- Managed inventory, reporting, and team coordination.
- Motivated staff and supported daily scheduling — transferable to HR operations.
- Coordinated promotional campaigns to boost brand visibility.
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
Administrative Assistant
ONDA (National Airports Office)
Tangier, Morocco
06.2014 - 10.2014
- Handled administrative support and planning of airport staff.
- Interacted with diverse travelers and staff, ensuring efficient communication.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Improved customer satisfaction through prompt response to email and phone queries.
Education
Master’s - Human Resources Management & Business English Program
Eneb
Spain 09.2020 - 09.2023
Accelerated MBA Program - Human Resources Management & Business English Program
International Business Management Institute
Berlin/ Germany 01.2020 - 07.2020
Diploma - HR Management and Business Administration
SCHOOL
London/ UK 09.2018 - 09.2020
Advanced Diploma - Tourism with Aviation Specialty
CFPNC
Tangier/ Morocco 09.2013 - 07.2015
Bachelor’s Degree - Economics
University
Tetouan/Morocco 09.2012 - 07.2015
Skills
- Interpersonal and communication skills
- Conflict resolution and crisis management
- Team coordination and collaboration
- Multicultural awareness and inclusion
- Time management and flexibility
- HR theoretical knowledge
- Tolerance under pressure
- Managing passenger queries
- Diplomatic approach
Languages
Spanish
Native
English
Fluent
French
Native
Arabic
Native
Turkish
Intermediate
Affiliations
Travel, Art, Blogging, Music, Languages
Certification
Proficient in Microsoft Office; Word, Excel, PowerPoint, Outlook
Timeline
Master’s - Human Resources Management & Business English Program
Eneb
09.2020 - 09.2023
Accelerated MBA Program - Human Resources Management & Business English Program
International Business Management Institute
01.2020 - 07.2020
Diploma - HR Management and Business Administration
SCHOOL
09.2018 - 09.2020
Flight Attendant
Turkish Airlines
07.2016 - Current
Sales Manager / Administrative Assistant
Duty Free
06.2015 - 06.2016
Administrative Assistant
ONDA (National Airports Office)
06.2014 - 10.2014
Advanced Diploma - Tourism with Aviation Specialty
CFPNC
09.2013 - 07.2015
Bachelor’s Degree - Economics
University
09.2012 - 07.2015