YOU JUNXIANG

Customer Relationship Manager

Summary

I have nearly three years of experience in international trade, collaborating with teams from eight countries and working with customers from over 30 nations, like the U.S., Mexico, Chile, the UK, Germany, Turkey, China, and Thailand, etc. I have been to 20 countries as a supporter for customer relationships, which empowered me rich cross-cultural insights and strong communication skills.

As someone passionate about customer service, I’ve always focused on understanding clients’ needs and providing tailored solutions. My experience has taught me the value of empathy, adaptability, and teamwork—qualities I’m eager to bring to Emirates to deliver exceptional service to passengers from all over the world.

Overview

years of professional experience

Languages

Work History

Product Manager

XCMG Group

08.2024 - Current

Conducted market research and trend analysis for forklift and port machinery products, optimizing designs to meet diverse customer demands and expectations.
Maintained strong communication with customers and distributors in Europe, aligning product performance with client needs and fostering effective cross-cultural collaboration.
Provided technical support during sales negotiations and represented the company at trade shows and client visits, promoting product advantages and strengthening brand presence.
Responded to customer feedback and coordinated after-sales services, ensuring satisfaction, enhancing loyalty, and elevating brand reputation.

Regional Manager Americas for Tower Cranes Business

Zoomlion Heavy Industry Co.

01.2024 - 05.2024

Maintain customer relationships, collaborate with local staff, and cultivate new clients to expand the market
Manage the Americas regional team, overseeing quarterly, monthly, and weekly planning to meet sales targets
Conduct market research, generate detailed reports, and provide data-driven insights for decision-making
Developed and executed successful business plans that resulted in improved market share and profitability within the region.
Boosted brand growth by devising strategic network and marketing tactics.

Sales Representative Americas for Tower Cranes Business

Zoomlion Heavy Industry Co.

02.2023 - 01.2024

Took overseas business trip all time: facilitated local staff and support customers in Turkey, the USA, and countries in South America
Customer service: Gather customers' feedback, address issues, enhance loyalty, and boost order conversion
Expanded customer base through cold calling, networking, and relationship building. Achieved $1.72 million in Q3-Q4, up 15% from the previous year
Provided exceptional customer service, ensuring client satisfaction and repeat business, like: coordinated trips, interpreted, and represented company culture
Produce timely market, customer, and competitor analysis reports; develop offline sales strategies and plans

Sales in Thailand

Rifeng Enterprise Group

07.2022 - 02.2023

Dock sales in Thailand and Philippines: Achieve 5% repurchase rate. Analyze demand for 20+ marketing plans, oversee execution, and boost market share.
Operate SAP for ordering, progress tracking, shipment, and customs docs.
Engage customers, nurture relationships, encourage reorders, and address feedback.

Education

Bachelor of Arts - Finance

South-Central Minzu University, Wuhan, China

09.2018 - 06.2022

2018.09-2022.06

Course Studied: Microeconomics, Macroeconomics, Accounting, Econometrics, Statistics, International Economics, and Finance, etc
Course Studied: English Listening, General English, Reading and Writing, English Grammar, Translation, Simultaneous Translation, etc

Skills

Chinese native and English proficiency