Öykü İçhedef

• Recipe controls for all products (PBN and Compound) in the PBN (Plant-Based Nutrition) and IS (Ingredient Solution) lines, pre-production lab scale processes and product approvals, management of customer complaints, handling of customer requests, and conducting customer &standart audits.
• Conducted comprehensive root cause analyses for all complaints received from B2B customers, utilizing the A3-QPR (Quality Problem Resolution) methodology. This systematic approach enabled the identification of underlying issues and the delivery of clear, effective solutions, ensuring customer satisfaction, and continuous improvement.
• Facilitated training sessions for team members on quality management principles and best practices, enhancing overall competency levels within the department.
• Achieved significant reduction in waste, applying lean manufacturing principles to optimize resource usage.
• Monthly execution and reporting of 5S, GMP, and Safety Patrol audits.

• Reviewing our manufacturing specifications to identify materials needed for production. Researching, sourcing, and assessing the best vendors to supply the necessary materials.
• Visiting vendor facilities and observing the manufacturing environment to review and assess their procedures.
• Performing regular quality control audits to ensure vendors continue to work in compliance with company and federal standards.
• Reviewing incoming supplies and products from vendors to check for defects and ensure quality.
• Conducting tests and assessments on products to identify quality issues.
• Maintaining detailed reports on supplier quality, including defect rates and areas that result in flaws.
• Providing technical advice and guidance to suppliers to reduce defect rates.
• Serving as a liaison between our company's senior management and the vendors to identify quality issues and come up with solutions.

• Provided support during product recall efforts, ensuring proper documentation and timely communication with affected customers.
• Lead process/product/system/supplier audit and improvement actions follow up.
• Managed cross-functional teams, driving continuous improvement efforts across multiple departments.
• Provided technical guidance to engineering teams, ensuring the successful integration of quality system requirements into product designs.
• Coordinated with regulatory agencies during audits, ensuring continued certification and compliance with relevant standards.
• Improved product quality by implementing and maintaining robust quality systems processes.
• Collaborated with other departments for timely resolution of customer complaints, enhancing overall customer experience.
• Develop a quality control plan for the respective area (material, process, product).
• Coach junior quality staff to improve their quality knowledge.
• Drive continuous improvement to benefit customers and suppliers.
• Oversee the product & material quality from NPI to mass production.

• Enhanced product quality by implementing rigorous inspection procedures and conducting thorough root cause analysis.
• Reduced production defects by designing and executing comprehensive quality control processes.
• Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
• Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
• Organised and managed Quality Engineering team resources effectively, assigning tasks according to strengths, skill sets, and workload balance for optimal efficiency.
• Championed validation efforts for new equipment installations or process changes by creating protocols, executing tests, analyzing data and generating reports demonstrating compliance with established criteria.

• Assessing all company protocols for compliance with city, state, and federal laws
• Analyzing company policies, making revisions to these policies where necessary.
• Performing a risk assessment of all company policies and practices.
• Writing detailed reports on problems found within a company and sending these documents to the appropriate government agencies, such as the FDA, FTC, or EPA, when necessary.
• Managing company licence renewals and registration paperwork to keep companies compliant.
• Auditing company processes and protocols to find flaws and fixes.
• Designing the label of products including food products and cosmetic products of the company according to city,state and federal laws.

• Defining and managing the brand.roducing marketing and promotional materials.
• Creating content that provides search engine optimisation for the website.
• Monitoring and managing social media.

Producing internal communications. Conducting customer and marketing research.

• Overseeing outside vendors and agencies. Conducting campaign management for marketing initiatives.
• Following the regulations of Turkey, Europe countries and USA for preparing and designing the labels of brand