Yiğit Oymak
International Relations Graduate
Ankara
Summary
I was born in Ankara in 1999. I attended TOKİ AL High School (now ŞOYAL) after primary education. I started studying at Ankara University in the International Relations undergraduate program after high school. I worked as a Customer Service Representative at the Turkish Airlines English Call Center between April 2021 and November 2021. I worked as a Customer Support Agent at Teleperformance Turkey between December 2022 and September 2023. While in this position, I have provided customer support for a project related to one of the leading global cryptocurrency exchanges. I have been doing freelance content creation and localization since 2015, along with graphic design for the content I create. I have been doing freelance Search Engine Optimization since 2021. I have worked as AI Trainer on several freelance platforms since May 2024. I have translated several academic papers in the past. I'm experienced in social media management on the platforms of Twitter, Facebook, and Instagram. I'm interested in sociology, economics, history, philosophy, ethnology, and language learning.
Overview
5
5
years of professional experience
2
2
Languages
Work History
AI Trainer / Freelancer
Outlier
05.2024 - Current
- Wrote and edited text data for AI training tasks
- Evaluated and rated AI-generated text based on quality, relevance, and guideline compliance
Search Engine Optimizer /Freelancer
Appen
05.2021 - Current
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Optimized website content in line with search intent and ranking factors to improve organic visibility
- Contributed to freelance SEO projects independently, coordinating with project qualifications and meeting deadlines
Customer Representative - H&M
Concentrix
07.2024 - 09.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Detected and escalated fraudulent activities, contributing to the identification and removal of fraudulent users.
- Handled store-related complaints, ensuring prompt resolution in line with company policies and service standards.
Customer Support Agent
Teleperformance Turkey
12.2022 - 09.2023
- Worked on a customer support project related to one of the leading global cryptocurrency exchanges, assisting users with account-related inquiries and platform navigation.
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Utilized CRM software for tracking customer interactions, allowing for improved follow-up on unresolved cases or escalating as needed for resolution.
- Maintained clear communication with customers during troubleshooting procedures, ensuring understanding and swift resolution of problems.
- Developed comprehensive knowledge of company products and services to better assist customers with their individual needs.
Agent - Turkish Airlines English Call Center
AssisTT
04.2021 - 11.2021
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Assisted customers with flight rebookings, ticketing, and the creation of new reservations. Provided clear and accurate information on fare rules and visa requirements to ensure compliance and smooth travel experiences.
- Delivered dedicated customer support to VIP clients, maintaining a high standard of service and attention to detail.
Education
Bachelor of Arts - International Relations
04.2001 -
- 3 out of 4 GPA
Skills
Teamwork and collaboration
Timeline
Customer Representative - H&M - Concentrix
07.2024 - 09.2024
AI Trainer / Freelancer - Outlier
05.2024 - Current
Customer Support Agent - Teleperformance Turkey
12.2022 - 09.2023
Search Engine Optimizer /Freelancer - Appen
05.2021 - Current
Agent - Turkish Airlines English Call Center - AssisTT
04.2021 - 11.2021
Ankara University - Bachelor of Arts, International Relations
04.2001 -