Summary
Overview
Work History
Education
Skills
Time piece collection.
Timeline
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Yiğit EL

Yiğit EL

Receptionist
Istanbul

Summary

Dynamic Front Office Clerk with a proven track record at Sheraton Hotel Esenyurt, excelling in hospitality services and financial accuracy. Demonstrated adaptability by streamlining operations, enhancing guest satisfaction, and training new staff. Skilled in document management and problem-solving, contributing to a well-organized and efficient front office environment.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Front Office Clerk

Sheraton Hotel Esenyurt
11.2023 - Current
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Handled financial transactions accurately while adhering to company policies and procedures.
  • Collaborated with housekeeping staff to maintain cleanliness and orderliness of the hotel lobby and reception area.
  • Trained new front office clerks, contributing to a well-prepared team capable of providing exceptional service.
  • Streamlined front desk operations for improved efficiency and increased guest satisfaction.

Front Office Clerk

Royal Stay Palace Hotel
08.2023 - 11.2023
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Responded to inquiries from callers seeking information.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Updated reservation system regularly, ensuring accurate room availability information for both online booking platforms and walk-in guests.
  • Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.
  • Handled financial transactions accurately while adhering to company policies and procedures.

Night Audit

Novus Pera Hotel
11.2021 - 02.2023
  • Streamlined night audit processes for increased accuracy and timely financial reporting.
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
  • Trained new team members in night audit procedures, fostering a consistent approach to service standards across the department.
  • Streamlined night audit operations for improved efficiency and accuracy in financial reporting.
  • Assessed guest feedback and implemented changes to night audit procedures, enhancing overall satisfaction with the hotel''s services.

Education

Bachelor of Science - Language Interpretation And Translation

English Translation And Interpretation
T.C. Arel Universitesi
04.2001 -

Associate Degree - Language Interpretation And Translation

Applied English And Translation
Istanbul, Turkey
04.2001 -

Skills

Filing systems

Time piece collection.

I am writing to support my application for the receptionist position. I believe I possess the necessary experience and skills, and I am confident that I can add value to your team.

Specifically, my experience in customer relations and office management has helped me develop the organizational skills, effective communication, and solution-oriented approach required for this role. With my friendly and professional attitude, I am always ready to welcome guests and provide the best possible service to your company.

As a receptionist, I am aware of the responsibilities of managing phone traffic, greeting guests, maintaining office order, and working harmoniously within a team. I am also committed to staying calm in a fast-paced environment and delivering effective service by using my problem-solving abilities.

I eagerly look forward to the opportunity to discuss this position in more detail and explain how I can contribute to your organization. Thank you in advance for considering my application, and I hope to hear from you soon.

Timeline

Front Office Clerk

Sheraton Hotel Esenyurt
11.2023 - Current

Front Office Clerk

Royal Stay Palace Hotel
08.2023 - 11.2023

Night Audit

Novus Pera Hotel
11.2021 - 02.2023

Bachelor of Science - Language Interpretation And Translation

English Translation And Interpretation
04.2001 -

Associate Degree - Language Interpretation And Translation

Applied English And Translation
04.2001 -
Yiğit ELReceptionist