Yiğit Doğanay
Sales Development Representative
maltepe
Summary
Dynamic Account Manager with a proven track record at B2Metric, and MotaWord, excelling in client relationship building and CRM management. Achieved high client retention through exceptional service and strategic upselling. Skilled in lead qualification and cold calling, I consistently drive sales growth while fostering strong partnerships.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Account Manager
B2Metric
04.2023 - 06.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Sales Development Representative
MotaWord
07.2020 - 04.2021
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Built and managed accurate sales pipeline to maintain high volume of activity.
Catalog Associate
Amazon
06.2022 - 08.2022
- Assisted in training new Catalog Associates, sharing expertise on best practices and company guidelines.
- Enhanced catalog accuracy by diligently reviewing product information and identifying discrepancies.
- Reduced instances of duplicate entries through diligent monitoring and prompt resolution of identified issues.
- Championed user experience enhancements by providing feedback on website layout and navigation from a Catalog Associate perspective.
Translator
GoBaVo
06.2024 - 02.2025
- Translated documents from English to Turkish.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
Education
Bachelor of Arts - Language Interpretation And Translation
Yeditepe University
Istanbul 04.2001 -
Skills
CRM management
CRM tracking
Cold calling
Customer relationship building
Relationship development
Lead qualification
Email outreach
Product demonstration
Social selling
Goal-oriented mindset
Sales forecasting
Leads prospecting
Strategic thinking
Timeline
Translator
GoBaVo
06.2024 - 02.2025
Account Manager
B2Metric
04.2023 - 06.2023
Catalog Associate
Amazon
06.2022 - 08.2022
Sales Development Representative
MotaWord
07.2020 - 04.2021
Bachelor of Arts - Language Interpretation And Translation
Yeditepe University
04.2001 -