Yiğit Buğra Aydın
Technical Support Specialist | Customer Service, Team Collaboration
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
3
3
years of professional experience
2028
2028
years of post-secondary education
Work History
Field Sales Representative
QNB Finansbank
01.2025 - Current
- Represented company brand during customer and prospect interactions.
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Maintained responsibility for accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Technical Support
Concentrix
01.2024 - 12.2024
- Provided exceptional technical support, reducing repeat calls related to unresolved issues.
- Streamlined troubleshooting processes by providing expert technical support for installed systems.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
-
Math Educator
Fundomundo.com
01.2022 - 12.2023
- Mentored new teachers in best practices for math education, contributing to the overall success of the department.
- Implemented project-based learning experiences that connected mathematics to real-life situations for increased relevancy.
- Created and shared math resources and materials to boost student comprehension.
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
Education
Computer Programming - Object-Oriented Application Development, Programming language
Trakya University
High School - Math and Science Department
Gaziosmanpaşa High School
01.2017 - 01.2021
Skills
System upgrades
Software installation
Hardware configuration
Microsoft Office
Programming Languages (C#, Python, SQL)
Problem-solving
Active listening
Product knowledge
Timeline
Field Sales Representative
QNB Finansbank
01.2025 - Current
Technical Support
Concentrix
01.2024 - 12.2024
Math Educator
Fundomundo.com
01.2022 - 12.2023
High School - Math and Science Department
Gaziosmanpaşa High School
01.2017 - 01.2021
Computer Programming - Object-Oriented Application Development, Programming language
Trakya University