Yigit Ozyalcin
Sales Supervisor | Travel Trade
Istanbul
Summary
Experience in a five star globally prestigious hotel chain. Ability to focus on guest needs. Well groomed, Presentable. Deep understanding and possession of hospitality operations and cost management. Accomplishing targets, fulfilling responsibilities. Result oriented, problem-solver, and self-motivated profile. Always willing to take the extra step.
Experienced sales professional with focus on driving revenue growth and customer acquisition. Achieves results through strategic relationship building, persuasive communication, and data-driven decision-making. Delivers tailored solutions that align with client needs and company goals.
Overview
13
13
years of professional experience
2017
2017
years of post-secondary education
1
1
Language
Work History
Sales Executive
Doubletree by Hilton Maçka ( Pre-Opening )
03.2026 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
GROUP & AGENCY SALES SUPERVISOR
Pullman Istanbul Hotel Convention Center & Mercure Hotel Istanbul West & Convention Center
09.2025 - 03.2026
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Customized sales pitches and materials for different market segments, improving relevance and response rates.
SALES EXECUTIVE | TRAVEL TRADE
Hilton Istanbul Bomonti Hotel & Conference Center
11.2024 - 09.2025
- Established strong relationships with key industry players to expand business reach.
- Fostered a positive team environment, resulting in increased morale and performance amongst staff members.
- Streamlined sales process to enhance operational efficiency and productivity.
- Championed cross-selling initiatives to maximise sales volume and profit margins.
- Carried out day-to-day duties accurately and efficiently.
RESERVATION SALES AGENT
Hilton Istanbul Bomonti Hotel & Conference Center
12.2023 - 11.2024
- Improved productivity with effective use of reservation systems.
- Supported front desk operations when needed; ensured smooth workflow.
- Maintained high degree of accuracy whilst entering reservation details.
- Streamlined process of check-in and check-out for guests' convenience.
- Handled special requests, contributing to enhanced customer service.
- Maintained up-to-date knowledge on hotel policies and discounts for informed responses.
RESERVATION SALES AGENT
Conrad Istanbul Bosphorus
03.2022 - 12.2023
- Acceptance and entry of reservations by telephone and email
- Exact knowledge and correct application of various rates
- Confirmation of reservations by letter or email
- Correct management of reservation documents
- Ensure Quality Checks on existing reservations
- Smooth reservation process ensuring max. guest service for individual and tours series guests.
EXECUTIVE FLOORS & FRONT DESK CLERK
Hilton Istanbul Bosphorus
12.2019 - 03.2022
- Check-in and check-out guest efficiently, while understanding guest needs and providing necessary information about facilities and local surroundings
- Provide consistent and superior service, and maintain high service standards
- Keep sales high continuously
- Treat the guest in the best possible way from welcoming the guest to farewell
- Maximise efficiency and coordination amongst other departments to smooth work flow to ensure faster and better customer services
- Maintain accuracy of guest profiles and other OnQ records
- Provide continuous guest satisfaction.
SWITCHBOARD OPERATOR
Hilton Istanbul Bosphorus
07.2017 - 12.2019
- Served as a friendly, hardworking, and punctual employee
- Worked well independently and on a team to solve problems
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Keep necessary back up reports in times of emergency
- Receive internal and external calls and to direct them to correct departments while maintaining brand standards in a swift manner
- To remain calm and maintain brand standards under a very busy environment.
BELLBOY
Hilton ParkSA
08.2016 - 06.2017
BELLBOY ( INTERN )
Park Dedeman Levent
06.2015 - 08.2015
FRONT DESK CLERK ( INTERN )
Kaya Ramada Plaza
07.2013 - 08.2013
Education
Bachelor Degree - Tourism and Hotel Management
Nevsehir Haci Bektasi Veli Universitesi
Nevsehir06-2016
Skills
-Microsoft Office
-OnQ PM
-Delphi Amadeus
-Opera
ExcelPowerPointOutlookOnQ-PMCustomer relationsTimeline
Sales Executive
Doubletree by Hilton Maçka ( Pre-Opening )
03.2026 - Current
GROUP & AGENCY SALES SUPERVISOR
Pullman Istanbul Hotel Convention Center & Mercure Hotel Istanbul West & Convention Center
09.2025 - 03.2026
SALES EXECUTIVE | TRAVEL TRADE
Hilton Istanbul Bomonti Hotel & Conference Center
11.2024 - 09.2025
RESERVATION SALES AGENT
Hilton Istanbul Bomonti Hotel & Conference Center
12.2023 - 11.2024
RESERVATION SALES AGENT
Conrad Istanbul Bosphorus
03.2022 - 12.2023
EXECUTIVE FLOORS & FRONT DESK CLERK
Hilton Istanbul Bosphorus
12.2019 - 03.2022
SWITCHBOARD OPERATOR
Hilton Istanbul Bosphorus
07.2017 - 12.2019
BELLBOY
Hilton ParkSA
08.2016 - 06.2017
BELLBOY ( INTERN )
Park Dedeman Levent
06.2015 - 08.2015
FRONT DESK CLERK ( INTERN )
Kaya Ramada Plaza
07.2013 - 08.2013
Bachelor Degree - Tourism and Hotel Management
Nevsehir Haci Bektasi Veli Universitesi
References
References available upon request.