Yenal Yolal
HR Manager
Istanbul
Summary
Result-driven business leader with proven track record in strategic planning, operational excellence, and financial management. Skilled in fostering team collaboration, driving growth initiatives, and adapting to evolving business needs. Known for strong leadership, effective communication, and focus on achieving measurable results. Proficient in decision-making, conflict resolution, and leveraging market opportunities to maximize profitability.
Overview
13
13
years of professional experience
Work History
International HR Manager
Colin's
01.2026 - Current
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Assisted in talent management initiatives by utilizing advanced analytics capabilities within the HRIS platform to identify top performers and potential successors for key roles.
- Led cross-functional project teams in the evaluation, selection, and implementation of new HRIS solutions for various organizational needs.
- Identified areas needing improvement within the overall rewards program through regular analysis of employee feedback surveys.
- Assessed regional variations in pay scales, delivering tailored solutions for each location's unique labor market conditions.
Managing Partner (HR & OPS)
E-cerez.com
08.2023 - 11.2025
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Optimized HR budget allocation by strategically reallocating resources based on department needs and priorities.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
Director of Operations
UPS
08.2022 - 07.2023
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established standard operating procedures that enhanced employee performance.
- Managed a team of HR professionals, ensuring alignment with company goals and objectives.
Franchise Operations Manager
UPS
01.2021 - 07.2022
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced franchisee satisfaction with regular communication and support initiatives.
- Facilitated ongoing learning and development opportunities for franchise staff through targeted training programs.
- Strengthened internal controls through regular audits and adherence to regulatory requirements.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
HRIS Supervisor
UPS
05.2019 - 01.2021
- Served as a subject matter expert on various Workday modules such as Talent Management, Performance Management, and Recruiting, allowing for more targeted consulting efforts.
- Developed and maintained detailed documentation of HRIS processes, ensuring accurate knowledge transfer during staff transitions or onboarding new team members.
- Partnered with cross-functional teams to develop solutions addressing unique business needs using available technologies within the HRIS environment.
- Enhanced Workday system functionality by implementing customized configurations and integrations.
- Developed customized HRIS solutions to address specific organizational needs and requirements.
- Served as a liaison between Human Resources and IT departments, facilitating effective communication and collaboration on all aspects of the HRIS implementation process.
Human Resources Supervisor
UPS
03.2017 - 05.2019
- Facilitated open communication channels between employees and management, promoting a positive work environment.
- Coordinated annual performance review process, providing constructive feedback for individual growth opportunities within the organization.
- Facilitated the negotiation process between candidates and hiring managers, resulting in mutually beneficial agreements on terms of employment.
- Reduced time-to-fill rates for open positions by proactively sourcing and pre-screening candidates.
- Conducted market research on industry trends and best practices, ensuring company's compensation structure remained competitive.
- Developed policies around promotions and transfers, ensuring fair treatment of all employees within the organization.
- Standardized evaluation criteria across all courses allowing for consistent measurement of participant feedback for ongoing improvement efforts.
- Designed interactive workshops that fostered collaboration and active participation among team members for better knowledge retention.
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Improved payroll accuracy by conducting regular audits and addressing discrepancies proactively.
Compensation and Benefits Specialist
UPS
01.2015 - 03.2017
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Built relationships with vendors to foster quality service delivery.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Recommended successful approaches to help resolve complaints with salaries and classifications.
- Advised senior leadership on the development of long-term compensation strategies that supported company growth plans and provided a competitive edge in talent acquisition.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Evaluated job positions for proper classification, grade assignment, and alignment within organizational structure.
- Assisted clients in creating well-defined executive compensation packages through competitive analysis of industry compensation plans, annual and long-term incentives and deferred compensation.
HR Data Analyst
UPS
09.2013 - 01.2015
- Trained HR staff members on best practices for using analytics tools and interpreting results effectively for daily operations improvement.
- Facilitated change management processes through effective communication of insights derived from employee feedback data analysis.
- Enhanced employee engagement levels through insightful analyses of factors influencing morale, job satisfaction, and productivity.
- Collaborated with cross-functional teams to integrate HR analytics into broader business intelligence efforts.
- Optimized workforce planning strategy by conducting thorough trend analysis and forecasting future needs.
- Supported HR team decision-making with consistent production of detailed analytical reports on various aspects of workforce management.
Human Resources Specialist
TNT Express
03.2013 - 09.2013
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Incorporated employee feedback to improve processes and strategize long-term business plans.
- Reduced time-to-fill for open positions through proactive recruitment strategies and successful candidate sourcing techniques.
Education
Master of Science - Human Resources Management
Istanbul University
IstanbulBachelor of Science - Labour Economics And Industrial Relations
Anadolu University
Eskişehir06-2020
Bachelor of Science - International Relations
Istanbul Arel University
Istanbul06-2012
Skills
Strategic planning and execution
Process improvements
Operations oversight
Operations management
Business analysis
Logistics management
Staff development
Languages
English - Full Professional
Timeline
International HR Manager
Colin's
01.2026 - Current
Managing Partner (HR & OPS)
E-cerez.com
08.2023 - 11.2025
Director of Operations
UPS
08.2022 - 07.2023
Franchise Operations Manager
UPS
01.2021 - 07.2022
HRIS Supervisor
UPS
05.2019 - 01.2021
Human Resources Supervisor
UPS
03.2017 - 05.2019
Compensation and Benefits Specialist
UPS
01.2015 - 03.2017
HR Data Analyst
UPS
09.2013 - 01.2015
Human Resources Specialist
TNT Express
03.2013 - 09.2013
Bachelor of Science - Labour Economics And Industrial Relations
Anadolu University
Bachelor of Science - International Relations
Istanbul Arel University
Master of Science - Human Resources Management
Istanbul University