Highly skilled professional with expertise in Microsoft Office Suite and healthcare management software. Demonstrates strong organisational and multitasking abilities, with a focus on maintaining confidentiality and adhering to data protection policies. Excellent communication and interpersonal skills, combined with a collaborative team player mindset, ensure effective support and collaboration in any setting.
Overview
3
3
years of professional experience
4020
4020
years of post-secondary education
Work history
Senior Nursing Assistant
NHS Royal Free Hospital
LONDON, UNITED KINGDON
03.2024 - 03.2025
Managed over 70 patient care per day alongside clerical duties, ensuring efficient operations within maternity services.
Demonstrated strong initiative in recognizing and reporting changes in patient conditions to healthcare professionals
Maintained professionalism in all communications, promoting positive image of NHS and adhering to data protection regulations
Assisted with administrative tasks including preparing treatment areas, maintaining stock levels, and managing requisitions.
Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
Improved record keeping system with attention to detail and thoroughness.
Interacted with customers professionally by phone, email and in-person to deliver accurate service information and excellent customer service.
Managed office supply inventory, performing stock take duties and ordering additional supplies to meet staff needs.
Monitored health and safety measures for guaranteed compliance.
Health Care Assistant
NHS Community Children's Nurses Team
LONDON, UNITED KINGDOM
12.2023 - 03.2024
Supported clinical assessments and documentation, ensuring accurate record-keeping and compliance with protocols
Collaborated with healthcare professionals in community setting, enhancing care delivery for children and young people.
Managed administrative tasks, including booking interpreters and maintaining equipment inventories
Improved customer satisfaction through prompt response to email and phone queries.
Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
Handled sensitive information discreetly maintaining high level confidentiality at all times.
Managed front desk duties to ensure smooth operation of reception area.
Arranged filing systems for easy use and retrieval by personnel.
Handled diary management for smooth-running administration processes.
Monitored office inventory supplies, re-ordering for service provisions.
Booked meeting rooms, travel and dining arrangements to facilitate business events.
Health Care Support Worker
NHS HPFT
LONDON, UNITED KINGDOM
02.2023 - 12.2023
Monitored and recorded patient conditions, reporting findings to nursing staff for timely interventions
Assisted with administration of patient records, ensuring compliance with healthcare policies and regulations
Coordinated activities and events to enhance patient engagement and well-being.
Updated client's records daily on system and making sure that all patient administration is carried out in line with Trust Policy, procedures and confidentiality.
Dealt with concerns and complaints as appropriate, immediately escalating where necessary to management for prompt action.
Attended mandatory training courses on regular basis to keep skills updated.
Meticulously followed individualised care plans to achieve agreed objectives.
Support Worker/Health Care Assistant
Belmont Recruitment Limited (Agency)
03.2022 - 02.2023
Provided comprehensive support to patients, ensuring high standards of care and adherence to health regulations.
Managed patient admissions and discharges, maintaining accurate documentation and communication with multidisciplinary teams.
Supported safeguarding principles for patients and escalated any concerns to Nurse in charge.
Undertook delegated clerical duties including filling and administrative tasks.
Care and Support Worker
Caremark
11.2021 - 02.2022
Assisted more than 100 patient's weekly in residential settings, promoting independence and well-being through supportive care.
Monitored and recorded vital signs, ensuring accurate documentation for healthcare teams.
Maintained own safety and that of colleagues by following and working to Trust Lone Working policy and team's guidelines.
Assessed need for equipment within patients home and provided training for carers in safe and effective use of equipment.
Education
BACHELOR OF ARTS HONOURS - EDUCATION AND COMMUNITY
EAST LONDON UNIVERSITY
UNITED KINGDOM
09.1999 - 07.2002
NVQ LEVEL 3 GNVQ ADVANCED - BUSINESS AND FINANCE
LEWISHAM COLLEGE
LONDON
06.1996
NVQ LEVEL 2 - NVQ LEVEL 2 BUSINESS AND ADMINISTRATION
MOULTON COLLEGE
UNITED KINGDOM
04.2020
LEVEL 2 CERTIFICATE IN PRINCIPLES OF TEAM LEADING
Bridgwater & Taunton College
UNITED KINGDOM
01.2025 - 03.2025
Skills
Proficient in Microsoft Office Suite
Proficient in healthcare management software
Ability to maintain confidentiality
Adhere to data protection policies
Strong organizational abilities
Strong multitasking abilities
Excellent communication skills
Excellent interpersonal skills
Team player
Focus on collaboration
Focus on support
Timeline
LEVEL 2 CERTIFICATE IN PRINCIPLES OF TEAM LEADING
Bridgwater & Taunton College
01.2025 - 03.2025
Senior Nursing Assistant
NHS Royal Free Hospital
03.2024 - 03.2025
Health Care Assistant
NHS Community Children's Nurses Team
12.2023 - 03.2024
Health Care Support Worker
NHS HPFT
02.2023 - 12.2023
Support Worker/Health Care Assistant
Belmont Recruitment Limited (Agency)
03.2022 - 02.2023
Care and Support Worker
Caremark
11.2021 - 02.2022
BACHELOR OF ARTS HONOURS - EDUCATION AND COMMUNITY
EAST LONDON UNIVERSITY
09.1999 - 07.2002
NVQ LEVEL 3 GNVQ ADVANCED - BUSINESS AND FINANCE
LEWISHAM COLLEGE
NVQ LEVEL 2 - NVQ LEVEL 2 BUSINESS AND ADMINISTRATION
Band 6 Locum Speech and Language Therapist at Barnet Hospital, Royal Free NHS TrustBand 6 Locum Speech and Language Therapist at Barnet Hospital, Royal Free NHS Trust
Specialty Doctor in anaesthetics at Royal Free Hospital-North Mid, NHS trustSpecialty Doctor in anaesthetics at Royal Free Hospital-North Mid, NHS trust