Wing Chun
YELIZ TETIK
Telemarketing Executive
Turkey-Istanbul
Summary
HELLO ,
THROUGHOUT MY EDUCATIONAL LIFE, I TRIED TO DEVELOP MYSELF IN WAYS OF MOTIVATION, RESEARCH AND PERSONAL DEVELOPMENT.
I HAVE EXPERIENCED OF DIFFERENT PROJECTS. I HAVE BEEN WORKING AT DHL EXPRESS FOR ABOUT 3 YEARS. I PROVED TO MANY NEW BUSINESS CONNECTIONS TO MY COMPANY. I LOVE TO WORK WITH MY DHL FAMILY AND BUSINESS RESPONSIBILITIES. I COMPLETED SOCIAL RESPONSIBILITY PROJECTS WITH AIESEC IN ITALY, WITH TEGV IN ISTANBUL. I WANT TO USE ALL OF MY EXPERIENCES AND ADD NEW KNOWLEDGE AND COMPETENCIES TO MY LIFE.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
Tele-Marketing Executive
DHL Express
Istanbul
03.2022 - Current
- Completes telephone calls to establish and qualify leads and prospects for the sales force.
- Handles incoming customer calls with the intent of extending contact to sell new or additional products and/or services and to provide customer satisfaction and retention
- Handles inquiries generated by advertising
- Records customer information and maintains data records in appropriate tool
- Coordinates work activities to achieve the volume expected to meet operational requirements
- Ensures information is recorded timely, accurately and in a clear understandable manner
Direct Sales Channel Operator
DHL Express
Istanbul
02.2020 - 02.2022
- Answering the incoming calls to the telesales exchange without waiting
- Making reports of the telesales department; Call, Money Hour, Pipeline Macro, Heavy Weight, Shipment, Payroll, Selling Day reports
- Providing support to the sales team regarding Sales Processes
- Opening and updating accounts, collecting agreement documents from customers and delivering them to GSM for signing when the Support Person responsible for the contracts is not present.Opening and tracking PO s from the GET system.
Direct Sales Channels Support Executive
DHL Express
Istanbul
05.2019 - 02.2020
- To get results in solving problems by managing the customer
- To support the sales team in the preparation of all reports related to sales processes
- Provide periodic support to the relevant region when necessary and take responsibility for the region
- Ensuring that information about the sales process is entered in the sales systems used in an up-to-date and complete manner.
Education
Bachelor of Science - Economics
Istanbul Unıversıty
Turkey 09.2014 - 05.2019
Associate of Science - Brand Communication
Anadolu University
Turkey 09.2019 - 05.2021
Master of Science - Management of Information Systems
Istanbul University
Turkey 09.2019 - 05.2021
Skills
Communication
Interests
Playing Violin
Timeline
Tele-Marketing Executive
DHL Express
03.2022 - Current
Direct Sales Channel Operator
DHL Express
02.2020 - 02.2022
Associate of Science - Brand Communication
Anadolu University
09.2019 - 05.2021
Master of Science - Management of Information Systems
Istanbul University
09.2019 - 05.2021
Direct Sales Channels Support Executive
DHL Express
05.2019 - 02.2020
Bachelor of Science - Economics
Istanbul Unıversıty
09.2014 - 05.2019