Yeliz İlkhız Aygün
Agile Coach
Istanbul
Summary
Dynamic Agile Coach with a proven track record at Otokoç Otomotiv, enhancing organizational agility through strategic decision-making and effective communication. Spearheaded successful Agile transformations, improving team engagement and reducing time to market. Expert in scaling Agile frameworks, fostering a culture of continuous improvement, and mentoring teams to achieve exceptional results.
Developed skills in team facilitation and project management within high-paced, collaborative environments. Focused on effective communication and continuous improvement, driving team success and operational efficiency. Seeking to leverage these transferable skills in new, dynamic field to achieve impactful results.
Offering strong foundation in Agile principles and passion for fostering team collaboration and growth. Brings solid understanding of Agile methodologies and project management, ensuring delivery of high-quality results. Ready to use and develop communication and facilitation skills in [Desired Position] role.
Professional agile expert with solid background in guiding teams through agile frameworks. Known for driving process improvements and fostering collaborative team environment. Reliable and adaptable with strong skills in agile coaching and change management, consistently achieving results.
Professional with deep expertise in agile methodologies and team dynamics, prepared for this role. Strong focus on fostering team collaboration and delivering results in fast-paced environments. Skilled in Scrum, Kanban, and Lean practices, with knack for guiding teams through change. Reliable and adaptable, consistently driving performance and achieving project goals.
Experienced with agile methodologies and coaching teams to success. Utilizes collaborative techniques to enhance team performance and adaptability. Knowledge of agile frameworks and facilitation skills, ensuring continuous improvement and effective project delivery.
Knowledgeable [Desired Position] with proven track record of fostering agile transformations in diverse environments. Leveraged expertise to streamline processes and enhance team productivity. Demonstrated proficiency in agile methodologies and effective facilitation skills.
Personable and adaptable, excelling in collaborative environments with focus on continuous improvement. Proficient in Agile methodologies and project management, facilitating effective team dynamics and streamlined processes. Aimed at driving impactful organizational change and fostering culture of innovation.
Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than [Number] years of related experience and superior planning and time management abilities.
Passionate Trainer with extensive knowledge of [Type] training and proven success working with [Type] clients. Devoted to long-lasting and comprehensive results for every client. Trained in [Area of expertise] and [Software] use.
Organized [Job Title] with [Number] years of [Area of expertise] experience. Expert in [Type] training with extensive knowledge of [Software] use and industry procedures. Proven leader ready to make hard decisions and counsel companies to long-term success.
Skilled Training Specialist highly effective a conducting personal and group training sessions focused on topics such as [Name], [Name] and [Name]. Enthusiastic personality with a hands-on, creative style. Ready to apply [Number] years' experience to a challenging long-term position.
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring [Skill], [Skill] and [Skill] abilities developed over [Number]-year career to a growth-oriented role.
Supportive [Job Title] with detailed knowledge of industry practices and skill to provide long-term success for companies. Trained in [Software] use and negotiation. Known for goal-oriented mindset and [Skill].
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
13
13
years of professional experience
Work History
Agile Coach
Otokoç Otomotiv
01.2022 - Current
- Aligned product roadmaps with strategic objectives through close collaboration with senior leadership teams.
- Advised top management on agile strategy development, improving organizational agility at all levels.
- Facilitated conflict resolution within teams to maintain momentum towards project goals.
- Reduced time to market with the introduction of cross-functional teams and efficient backlog management.
- Introduced agile metrics such as velocity tracking and burn-down charts, enabling data-driven decision-making during sprint planning sessions.
- Transformed project delivery by coaching teams on Scrum, Kanban, and Lean principles.
- Coordinated cross-team dependencies effectively, ensuring smooth progress throughout the project lifecycle.
- Optimized resource allocation by working closely with project managers to prioritize tasks based on business value.
- Developed customized training materials for Agile adoption, ensuring relevance to organizational needs.
- Streamlined communication between departments by creating a centralized platform for project updates and progress tracking.
- Championed customer-centric designs using user stories, leading to increased user engagement postlaunch.
- Spearheaded the transition from Waterfall to Agile methodology, reducing overhead costs associated with lengthy planning cycles.
- Led successful Agile transformations in multiple organizations, resulting in more efficient processes and higher-quality products.
- Mentored junior team members on Agile best practices, fostering collaboration and growth within the team.
- Conducted regular performance evaluations of team members, contributing to professional growth and skill enhancement.
- Empowered team members to self-organize, boosting morale and overall job satisfaction.
- Established a culture of continuous improvement through retrospective meetings and process refinement.
- Enhanced team productivity by implementing Agile methodologies and facilitating daily stand-up meetings.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Facilitated virtual, in-person and blended learning sessions.
- Provided coaching and mentoring to employees.
- Designed and delivered web-based, self-directed learning materials.
- Developed and implemented successful onboarding program.
- Worked with vendors to customize courseware to accommodate business needs.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed lesson plans, instructional materials and written practice tests for [Type] and [Type] training courses.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Developed job-specific competencies and performance standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Created and oversaw [Type] training programs for operations.
- Used [Software] to design training for [Type] employees and increase company retention and productivity rates [Number]%.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Built and maintained professional relationships with vendors and suppliers.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Wrote training manuals for [Type] employees and [Type] positions according to strict company guidelines and [Type] protocols.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
Sales Manager
Otokoç Otomotiv
01.2021 - 01.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Attended industry events and conventions to expain sales opportunities.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Conducted comprehensive market research to identify new opportunities and trends.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Pioneered adoption of sustainable practices in sales operations, leading to recognition as industry leader in sustainability.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Expanded market share by identifying and penetrating untapped markets.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Prepared sales presentations for clients showing success and credibility of products.
- Organized promotional events and interacted with community to increase sales volume.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Communicated product quality and market comparisons by creating sales presentations.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Facilitated business by implementing practical networking techniques.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Drove sales by developing multi-million dollar contract sales.
Assistant Operations Manager
Otokoç Otomotiv
01.2019 - 01.2021
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
- Oversaw logistics management for complex projects involving multiple stakeholders or tight deadlines.
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
- Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
- Ensured compliance with company policies as well as legal regulations at both federal and local levels.
- Coordinated with other departments on joint projects, streamlining processes for maximum efficiency across all business units.
- Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Streamlined logistics operations to improve delivery times.
- Reduced downtime, conducting regular maintenance checks and balances.
- Oversaw daily operations to ensure compliance with industry standards.
- Implemented new software solutions to automate routine tasks.
- Elevated customer experience, integrating feedback into operational improvements.
- Fostered culture of continuous improvement through employee training programs.
- Conducted market research to align operations with industry trends.
- Enhanced team efficiency by streamlining operational processes.
- Optimized workflow to meet tight deadlines, managing multiple project timelines.
- Facilitated team collaboration with regular communication forums.
- Led team to exceed quarterly goals through strategic planning and execution.
- Improved product quality by overseeing strict quality control procedures.
- Negotiated with suppliers for better pricing, enhancing budget efficiency.
- Achieved significant cost savings by renegotiating vendor contracts.
- Implemented sustainability initiatives, reducing environmental impact.
- Developed comprehensive reports to inform management decisions.
- Improved inventory accuracy with rigorous audit practices.
- Coordinated cross-departmental meetings for smoother project transitions.
- Enhanced safety measures, conducting thorough risk assessments.
- Streamlined customer service protocols to boost satisfaction rates.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Raised property accuracy and accountability by creating new automated tracking method.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Location Manager
Otokoç Otomotiv
09.2017 - 01.2019
- Built strong team through proactive recruitment and hiring strategies.
- Optimized transportation routes for equipment and personnel, reducing travel time and costs.
- Sourced unique filming locations to match specific script requirements, elevating visual storytelling.
- Scheduled set building and equipment delivery for locations.
- Coordinated pre-production activities such as tech scouts and rehearsals for seamless integration into shoot schedule.
- Fostered positive community relations, addressing concerns and ensuring local support for projects.
- Facilitated smooth operations on set, coordinating with directors to understand and fulfill their vision.
- Coordinated logistics for multiple film shoots, ensuring timely setup and breakdown to minimize disruption.
- Cultivated a network of trusted industry professionals that resulted in increased access to prime shooting locations.
- Developed strong working relationships with location scouts and agencies, broadening portfolio of available sites.
- Maintained accurate records of location agreements, schedules, and expenditures for future reference and audit purposes.
- Developed strong relationships with local authorities to facilitate smooth production processes and minimize disruptions.
- Obtained appropriate permits for various uses of different locations.
- Conducted risk assessments for each location, ensuring crew and cast safety throughout filming process.
- Spearheaded efforts to reduce environmental impact on locations through sustainable practices like waste reduction initiatives.
- Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
- Resolved logistical challenges, adapting plans to accommodate unexpected changes in weather or availability.
- Implemented sustainable practices on location, reducing environmental impact of production activities.
- Enhanced safety protocols, conducting thorough site inspections to identify potential hazards.
- Worked with writers and directors before scouting and choosing locations to define location needs.
- Developed business plans covering use of materials, equipment safety and employee management.
- Negotiated contracts with vendors, securing cost-effective services for production needs.
- Traveled to [Number] different locations to scout and select appropriate ones for various scenes.
- Maintained detailed records of location expenses, providing transparent reports to production executives.
- Enhanced location scouting efficiency by implementing advanced research methods and utilizing local contacts.
- Increased team productivity by providing clear communication of expectations and deadlines to all involved parties.
- Contributed to successful productions by accommodating last-minute changes while maintaining budgetary constraints.
- Supported creative vision by sourcing unique locations that met specific aesthetic requirements of each project.
- Negotiated contracts and fees for using locations.
- Anticipated, resolved and prevented operating difficulties through successful policies.
- Improved team efficiency by implementing streamlined communication protocols between departments.
- Managed budget allocations for location expenses, optimizing spend without compromising on quality.
- Enhanced location security measures, coordinating with private security firms to protect cast and crew.
- Secured permits and managed relations with local authorities, guaranteeing compliance with regulations.
- Established backup locations for critical scenes, ensuring continuity despite unforeseen disruptions.
- Enhanced location aesthetics, negotiating with property owners for use of visually striking sites.
- Streamlined logistics management by establishing efficient systems for equipment transport, crew accommodations, and parking arrangements.
- Streamlined scouting process by developing comprehensive database of potential locations.
- Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in production schedules.
- Managed multiple projects simultaneously, effectively prioritizing tasks and maintaining strict adherence to deadlines.
- Provided valuable input during script breakdowns that helped optimize location choices from a logistical perspective.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Assisted in risk assessments for each location, ensuring compliance with health and safety regulations at all times.
- Balanced the needs of both the production team and the local community during film shoots to maintain positive relationships with stakeholders.
- Oversaw setup of production equipment, ensuring optimal placement for both efficiency and effect.
- Managed budgets for multiple film projects, ensuring cost-effective solutions without compromising quality.
- Used social media to promote events and build audience.
- Collaborated with other entertainers to create engaging acts.
- Performed live shows at various venues throughout region.
- Engaged with audiences to create memorable experiences at live performances.
- Utilized improvisation techniques to enhance shows.
- Implemented creative techniques to create unique performances.
- Developed show concepts and themes to engage audience members.
- Managed variety of technical equipment used in performances.
- Managed stage crew to deliver smooth, successful performances.
- Created choreography for individual and group performances.
- Directed rehearsal sessions for cast and crew to prepare for upcoming performances.
- Networked with industry professionals to build contacts and maintain steady stream of work.
- Negotiated contracts vendors, performers and crew for [Type] performances.
- Produced [Type] shows from concept to conclusion.
- Wrote [Type] scripts and managed rewrites during production.
- Coached [Type] performers to develop individual skills and fill gaps in group performance.
Branch Manager
Otokoç Otomotiv
09.2017 - 01.2019
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Consulted customers to boost product sales and services.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Examined customer loan applications for loan approvals and denials.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Submitted loan applications to underwriter for verification and recommendation.
- Coordinated with IT department to enhance cybersecurity measures, protecting customer data and transactions.
- Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
- Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
- Optimized operational efficiency by adopting cutting-edge banking technologies, resulting in smoother transaction processes.
- Implemented rigorous risk management protocols, safeguarding against potential financial threats.
- Developed and led team of financial advisors, enhancing their skills with comprehensive training programs.
- Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
- Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Created and executed marketing strategies, increasing brand awareness and attracting new customers.
- Pioneered adoption of mobile banking services, expanding customer access and convenience.
- Facilitated seamless integration of new financial products, broadening portfolio offered to clients.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
- Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Developed strategic plans for day-to-day financial operations.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Created financial dashboards to provide insights into key performance indicators.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Designed and maintained financial models to identify and measure risks.
- Established and checked coding procedures, monitored reports and updated internal files.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Conducted financial due diligence on potential investments and acquisitions.
- Supported financial director with special projects and additional job duties.
- Utilized financial software to prepare consolidated financial statements.
Sales Advisor
Otokoç Otomotiv
08.2012 - 09.2017
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Increased sales by establishing rapport with customers and identifying their needs.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Demonstrated features, answered questions and offered solutions.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Responded to in-person and telephone requests for information about company offerings.
- Implemented new sales strategies that led to improved market penetration and higher profit margins.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Developed long-lasting client relationships by providing exceptional customer service.
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Managed key accounts, resulting in increased repeat business and higher revenue growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Attended monthly sales meetings and quarterly sales trainings.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met existing customers to review current services and expand sales opportunities.
- Achieved or exceeded company-defined sales quotas.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Contributed to event marketing, sales and brand promotion.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Kept detailed records of daily activities through online customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Presented professional image consistent with company's brand values.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Recorded accurate and efficient records in customer database.
- Negotiated prices, terms of sales and service agreements.
- Stayed current on company offerings and industry trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Consulted with businesses to supply accurate product and service information.
- Built diverse and consistent sales portfolio.
- Generated advertising brochure for vendor use.
- Developed, maintained and utilized diverse client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
Master of Science - Innovation And Entrepreneurship Management
İstanbul Teknik Üniversitesi
İstanbul 04.2001 -
Bachelor of Science - International Finance
Çağ Üniversitesi
Mersin, Turkey 04.2001 -
Exchange Program - Business Administration And Management
DHBW- Duale Hochschule Baden-Württemberg
Mannheim, Germany 04.2001 -
Skills
Effective communication
Coaching and development
Leadership development
Servant leadership
Organizational agility
Self motivation
Adaptability and flexibility
Organizational Strategy
Strategic Decision Making
Prioritization and Multitasking
Scaling Agile Frameworks
Lean thinking
Agile Planning Techniques
Value stream mapping
Team Engagement Strategies
Timeline
Agile Coach
Otokoç Otomotiv
01.2022 - Current
Sales Manager
Otokoç Otomotiv
01.2021 - 01.2022
Assistant Operations Manager
Otokoç Otomotiv
01.2019 - 01.2021
Location Manager
Otokoç Otomotiv
09.2017 - 01.2019
Branch Manager
Otokoç Otomotiv
09.2017 - 01.2019
Sales Advisor
Otokoç Otomotiv
08.2012 - 09.2017
Master of Science - Innovation And Entrepreneurship Management
İstanbul Teknik Üniversitesi
04.2001 -
Bachelor of Science - International Finance
Çağ Üniversitesi
04.2001 -
Exchange Program - Business Administration And Management
DHBW- Duale Hochschule Baden-Württemberg
04.2001 -