Yeşim Esenli
İstanbul(Avr.)
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis, data quality and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Credit Risk Specialist
Yapı Ve Kredi Bankası A.Ş.
1 2022 - Current
- Analyze and classify customers' credit risk.
- Monitor the risk profile of the credit portfolio and develop risk mitigation strategies.
- Implement and update risk management policies and procedures.
- Conduct monthly data analyses and perform data-related tasks.
- Prepare reports based on the data generated during the period.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Data Quality Specialist
Yapı Ve Kredi Bankası A.Ş.
10.2018 - 12.2021
- Conducting regular data quality assessment using SQL,
- Using Excel to investigate deteriorations in data quality,
- Creating a regular report to effectively communicate recurring user issues, themes or issues reported through the feedback process,
- Working with others to detect any data quality errors by working with system tools or programmers,
- Preparing reports and following trends,
- Designing custom scripts to purge bad or duplicate records from databases and preserve only valuable information.
- Automated routine data quality checks for increased productivity and reduced manual effort.
Assistant Commercial Banking Portfolio Manager
Yapı Ve Kredi Bankası A.Ş.
01.2014 - 09.2018
- Helping customers find the appropriate product they are looking for,
- Managing ongoing relationships with regular customers,
To manage customers' existing products in the most accurate way and to follow the basic operation processes of the products, - Participating in regional meetings regarding goals and improvements,
Customer Representative
Avea A.S
05.2007 - 09.2009
- Answering questions and directing the customer to the appropriate resource
- In some cases, ı might open a customer's account or file if the customer asks questions about his past purchases or even billing cycle.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
Education
Bachelor Degree - Business Administration
Anadolu University
Associate Degree - Finance
Sakarya University
Bachelor Degree - Management Information Systems- (English)
İstinye University
Skills
R studio, Python, Power BI, SQL - PL/SQL, MS SQL Server
R studio, Python, Power BI, SQL - PL/SQL, MS SQL Server
Certification
SQL, 01/2020, Bilge Adam
Seminars And Courses
- BilgeAdam Teknoloji,01/01/2020 - 30/04/2020, 60 Hour, Microsoft SQL Server Querying and Developing
- BilgeAdam Teknoloji,01/06/2020 - 31/06/2020, 10 Hour, Makro Excel
- Public Relations, 30/01/2010 - 03/04/2010, 25 Hour, Cavendish College, I got this certificate from cavendish college which college in the UK
- Marketing, 30/01/2010 - 03/04/2010, 25 Hour, Cavendish College, I got this certificate from cavendish college which college in the UK
- Advertising, 30/01/2010 - 03/04/2010, 25 Hour, Cavendish College, I got this certificate from cavendish college which college in the UK
- Communication on the phone with customer, 30/08/2008 - 31/08/2008, 20 Hour, Baltaş, that course was about how to communicate with coustemers on the phone.
- 33. seminar of customer relation, 27/08/2008, 6 Hour, Boğaziçi eğitim iletişim organizasyon LTD.ŞTİ
- Main communication and empathy, 09/08/2008 - 10/08/2008, 20 Hour, Baltaş, I got that certificate from Baltaş. which is about main communication and empathy.
- Selected priorities, 28/06/2008 - 29/06/2008, 20 Hour, Baltaş, that course was about selected priorities
- Focus of management, 21/06/2008, 8 Hour, KALDER
- How to deal with costumers on the phone, 18/05/2008, 0 Hour, Kalder
- Customer-focused, 03/05/2008 - 04/05/2008, 25 Hour, Baltas Egitim kurumlari
- Costumor relation effective management, 26/04/2008 - 27/04/2008, 20 Hour, Kalder
- ISO 9001:2000 quality management system, 19/04/2008, 6 Hour, BEST ( Business Enhancement & Support ing Technologies
Personal Information
- Date of Birth: 01/01/1987
- Gender: Female
- Nationality: Republic of Turkey
- Driving License: B
Timeline
Data Quality Specialist
Yapı Ve Kredi Bankası A.Ş.
10.2018 - 12.2021
Assistant Commercial Banking Portfolio Manager
Yapı Ve Kredi Bankası A.Ş.
01.2014 - 09.2018
Customer Representative
Avea A.S
05.2007 - 09.2009
Credit Risk Specialist
Yapı Ve Kredi Bankası A.Ş.
1 2022 - Current
Bachelor Degree - Business Administration
Anadolu University
Associate Degree - Finance
Sakarya University
Bachelor Degree - Management Information Systems- (English)
İstinye University