Yeşim Kaya
Projects & Accounts Manager
Antalya
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Preferred pronouns are she/her and they/them.
Overview
6
6
years of professional experience
59
59
years of post-secondary education
Work History
Accounts Manager
Nockta
10.2024 - Current
- Managed a diverse portfolio of accounts, demonstrating adaptability across various industries and client needs.
- Strengthened relationships with key clients, leading to increased repeat business.
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
- Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
- Optimized internal communication between departments to address client inquiries efficiently and accurately.
- Negotiated favorable payment terms with suppliers, reducing costs and improving profit margins.
Project Manager
Markaworks
07.2024 - Current
- Enhanced team performance through effective coaching, mentoring, and performance monitoring.
- Facilitated collaboration between diverse teams to achieve common goals and drive project success.
- Improved project efficiency by implementing streamlined processes and optimizing resource allocation.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Editor
KLOK
10.2023 - 03.2024
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality editorial work.
- Prepared, rewrote, and edited pieces to improve readability and impact.
- Communicated directly with writers to collaboratively assess work and guide editorial improvements.
- Selected and edited photos for use in diverse projects.
Part-Time Instructor
Bilkent University
08.2021 - 09.2023
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tested and evaluated students on materials presented in workshops and classes.
- Increased student participation via engaging lectures and assignments.
Tutor
University Of Freiburg
10.2018 - 05.2020
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Education
Master of Arts - Turkish And Comparative Studies
Bilkent University
04.2001 - 06.2023
Master of Arts - English Literatures And Literary Theory
University of Freiburg
04.2001 - 05.2021
Bachelor of Arts - English Literature And Media Studies
Bilkent University
04.2001 - 06.2018
Skills
Needs Assessment
Sales expertise
Sales Reporting
Relationship Building
Team Collaboration
Project Management
Account Management
AP and AR management
Accomplishments
- 2022 Summer- Earned Full Scholarship to Study at Harvard Summer School
• 2020 Fall Semester-Earned full scholarship to study MA at Bilkent University.
• 2018 Spring Semester- Earned DAAD (full) scholarship to study MA in Germany.
• 2018 Spring Semester- Graduated from Bilkent University as the valedictorian.
• 2014 Fall Semester-Earned (full) scholarship in OSYM placement exam to study at Bilkent University for four years.
Timeline
Accounts Manager
Nockta
10.2024 - Current
Project Manager
Markaworks
07.2024 - Current
Editor
KLOK
10.2023 - 03.2024
Part-Time Instructor
Bilkent University
08.2021 - 09.2023
Tutor
University Of Freiburg
10.2018 - 05.2020
Master of Arts - Turkish And Comparative Studies
Bilkent University
04.2001 - 06.2023
Master of Arts - English Literatures And Literary Theory
University of Freiburg
04.2001 - 05.2021
Bachelor of Arts - English Literature And Media Studies
Bilkent University
04.2001 - 06.2018