Bachelor of Science - Environmental Engineering
PAMUKKALE UNIVERSITY
Denizli, Turkey09.2015
YASEMİN YILMAZ
Mugla
Personal Information
- Date of Birth: 12/07/89
- Gender: Female
- Nationality: Turkish
Summary
Successfully completing high school education, seamlessly transitioning into the professional world. Dedication to university preparations and honing social skills. Studying in the Faculty of Engineering, enhancing analytical abilities and developing social acumen through organizational tasks and hobbies.
Accomplished Flight Attendant offering over 9 years in domestic and international commercial airline industry. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Education
Bachelor of Science - Environmental Science
ERASMUS
POZNAN, POLAND07.2012
ENVIRONMENTAL ENGINEERING - INTERNSHIP
İzçev Laboratory
Izmir, TurkeyENVIRONMETAL ENGINEERING - INTERNSHIP
Cementer Holding Cement Factory
Izmir, TurkeyWork History
FLIGHT ATTENDANT
TURKISH AIRLINES
05.2016 - 02.2025
- Company Overview: Working as a cabin crew member at Turkish Airlines has been an enriching journey.
- Website: www.turkishairlines.com
- Business or Sector: Transportation
- Department: Cabin Attendant
- This role has allowed me to develop strong interpersonal skills, adapt to multicultural environments, and maintain a calm demeanor in high-pressure situations.
- I have gained expertise in customer service, safety protocols, and teamwork, which have all contributed to my professional growth
- The opportunity to connect with people from around the world has broadened my perspective and strengthened my ability to handle diverse challenges with confidence and empathy
- This role has allowed me to develop strong interpersonal skills, adapt to multicultural environments, and maintain a calm demeanor in high-pressure situations.
- I have gained expertise in customer service, safety protocols, and teamwork, which have all contributed to my professional growth.
- The opportunity to connect with people from around the world has broadened my perspective and strengthened my ability to handle diverse challenges with confidence and empathy.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
- Advised passengers of flight regulations to maximize safety and security.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Used excellent customer service skills in addressing passengers' needs.
- Responded to passenger emergencies to provide first aid.
- Assisted passengers in boarding and deplaning aircraft.
- Collaborated with flight crew to maximize smooth and safe flights.
GUEST RELATIONS
ZUMA İSTINYE PARK
03.2016 - 03.2016
- Company Overview: During the Turkish Airlines interview process, I worked as a Guest Relations Officer at Zuma Japanese Restaurant.
- This position allowed me to refine my interpersonal skills, delivering high-quality service, and manage guest expectations in a fast-paced environment.
- It also enhanced my ability to communicate effectively with an international guests, fostering professionalism and cultural sensitivity.
- Offered superior guest relations by greeting and guiding visitors to appointments and staff members.
- Anticipated guests' needs, responded promptly to questions and concerns and continuously maintained positive guest relations.
- Compiled feedback to help management improve guest relations policies and prevent common conflicts.
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
Various
05.2007 - 05.2015
- I have worked as a promotional hostess and interpreter at fairs and various events, which provided me with valuable professional experience.
- Provided language translation services for customer service inquiries. ( English to Turkish)
- These roles enhanced my communication and presentation skills, strengthened my ability to adapt to dynamic environments, and allowed me to effectively connect with diverse audiences.
- Acting as a bridge between different languages and cultures improved my linguistic abilities and cultural awareness, while collaborating with teams in high-energy settings boosted my organizational and problem-solving skills.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Self-motivated, with a strong sense of personal responsibility.
- Met customer service objectives by providing superior customer service to English-speaking customers.
Skills
- MS OFFICE
- Interpersonal communication
- Professional appearance
- Issue resolution
- Cultural awareness
- Calm under pressure
- Time management
- Teamwork and cooperation
- Problem-solving
- Relationship management
- Guest services
- Attention to detail
- Adaptability and flexibility
Languages
English
Advanced (C1)
Turkish
Bilingual or Proficient (C2)
Timeline
FLIGHT ATTENDANT
TURKISH AIRLINES
05.2016 - 02.2025
GUEST RELATIONS
ZUMA İSTINYE PARK
03.2016 - 03.2016
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
Various
05.2007 - 05.2015
Bachelor of Science - Environmental Engineering
PAMUKKALE UNIVERSITY
Bachelor of Science - Environmental Science
ERASMUS
ENVIRONMENTAL ENGINEERING - INTERNSHIP
İzçev Laboratory
ENVIRONMETAL ENGINEERING - INTERNSHIP
Cementer Holding Cement Factory
Latin Dances, Reading and research, theatre
I have been dancing for 15 years , started acting on theatre plays when I was 13 years old. I love reading especially about psychology and self-development books. It's always fun to learn something new.
Overview
18
18
years of professional experience