Yasaman Morady
Hotel . Tourism . Photographer .
Istanbul,34
Summary
Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Reliable Job Title well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
8
8
years of professional experience
Work History
Marketing Photographer
Ondo Company
Istanbul
01.2024 - Current
- Monitored trends in photography to stay current in industry.
- Demonstrated versatility across various photography styles, including product, lifestyle, and portrait photography, catering to a diverse range of client needs.
- Researched new camera equipment and accessories.
- Delivered consistently outstanding results under pressure while adhering to strict timelines in a fast-paced work environment.
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
- Provided professional services and support in a dynamic work environment.
Hotel Media Planner
Palazzo Donizetti
Istanbul
02.2023 - Current
- Taking photo of gusts in party and events
- Supported public relations managers with writing, researching and preparation of materials
- Managed budget for photography department.
- Followed work specifications to obtain needed photography.
- Kept photography equipment available, clean, and working.
- Assisted clients with creative ideas for photography needs.
- Engaged in photography, graphic design and video content creation.
- Monitored trends in photography to stay current in industry.
Receptionist
Taxim Town Hotel
Istanbul
01.2021 - 10.2022
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Operated multi-line telephone system to answer and direct high volume of calls.
Reservation Agent
Taxim Town Hotel
Istanbul
02.2020 - 12.2020
- Developed rapport with key contacts within travel agencies leading to increased referral bookings and partnership opportunities.
- Ensured data accuracy across reservation systems through regular audits and routine database maintenance tasks.
- Assisted in training new hires on proper procedures, software usage, and company policies ensuring consistent performance levels across the reservations team.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
Tourism Photographer
Araz Tourism Company
Istanbul
07.2017 - 09.2019
Waitress
Espinas Palace Hotel Tehran (cafe Atroum)
Tehran
05.2016 - 01.2017
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
Education
Diploma - Hotel Management
03.2023
Bachelor Of Applied Arts - Photography
05.2018
Diploma - Graphic Design
05.2014
Skills
Motion graphics
Timeline
Marketing Photographer - Ondo Company
01.2024 - Current
Hotel Media Planner - Palazzo Donizetti
02.2023 - Current
Receptionist - Taxim Town Hotel
01.2021 - 10.2022
Reservation Agent - Taxim Town Hotel
02.2020 - 12.2020
Tourism Photographer - Araz Tourism Company
07.2017 - 09.2019
Waitress - Espinas Palace Hotel Tehran (cafe Atroum)
05.2016 - 01.2017
Collegedunia - Diploma, Hotel Management
Art University of Tehran - Bachelor Of Applied Arts, Photography
17 Shahrivar Art School - Diploma, Graphic Design