Yana Pinchuk
Sales B2B
Calgary, Alberta
Summary
Hardworking and enthusiastic Sales and Customer Service professional. Driven to provide superior quality customer service. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
6
6
Languages
Work History
Sales Representative
Readdle
Odesa
11.2019 - Current
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits
- Revitalized product revenues to over $400K in one year.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
Passenger Service Agent
Sky Service, Odesa International Airport
Odesa
06.2019 - 10.2019
- Passengers reception at check-in desks
- Oversaw ticketing, gate and ramp services.
- Monitored security and maintained operational protocols.
English as a Second Language (ESL) Teacher
English Dom
Kyiv
05.2017 - 11.2017
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Improved instruction methods by using various assessment tools and strategies.
- Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
English Teacher
Southern Albion
Odessa
09.2015 - 05.2016
- TOEFL/IELTS test preparation
- Levels A1-C1
- Administered assessments and standardized tests to evaluate student progress.
- Supported student skill development in alignment with personal and academic goals.
Production Coordinator
James Button
Warsaw
03.2015 - 08.2015
- Arranging and translating business meetings
- Coordinated cost effective preproduction by coordinating with manufacturing and engineering departments.
- Checked prices and calculated totals for accurate invoice processing.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
Education
Bachelor of English Language/Interpreter - English Language And Literature
Odesa National Maritime University
Odesa, Ukraine 05.2017 - 07.2021
High School Diploma -
Washburn High School
Washburn, WI, USA 08.2013 - 06.2014
Skills
Problem solving strength
Expense reporting
Client Service
Performance improvement
Systems and software programs
Interpersonal communication skills
Customer Relations
Certification
TOEFL IBT (109)
Accomplishments
- Managed 40 opportunities per month.
- Grew territory from $0 to $401.
- Conducted 50+ Customer Insights Meetings
- Supported 4000+ people as a Customer Support Specialist
Timeline
Sales Methodologies: Best Practices for Enterprise Selling
05-2021
Sales Representative
Readdle
11.2019 - Current
Passenger Service Agent
Sky Service, Odesa International Airport
06.2019 - 10.2019
English as a Second Language (ESL) Teacher
English Dom
05.2017 - 11.2017
Bachelor of English Language/Interpreter - English Language And Literature
Odesa National Maritime University
05.2017 - 07.2021
English Teacher
Southern Albion
09.2015 - 05.2016
Production Coordinator
James Button
03.2015 - 08.2015
TOEFL IBT (109)
03-2014
High School Diploma -
Washburn High School
08.2013 - 06.2014
FLEX Exchange Student Certificate
05-2013