Summary
Overview
Work History
Education
Skills
Seminars And Courses
Scholarshipsandprojects
Hobbies
Personal Information
Languages
Timeline
Generic
Mahmut Yağız Aydemir

Mahmut Yağız Aydemir

Customer Service Coordinator
Izmir

Summary

Holding BA degree in International logistics Management. Thinking analytically, always eager to learn technical/theoretical sides to better apply the practice in real life. Diligent customer service professional focused on satisfying different types of customers with creative and knowledgeable solutions.

Overview

5
5
years of professional experience

Work History

Customer Service Coordinator

Hapag Lloyd
10.2022 - Current

Hapag Lloyd / Customer Service Coordinator

Documentation / Input

  • Creating the Bill of Ladings as per the customer’s instructions,
  • Ensuring the created Bill of ladings complies with all rules and regulations defined in the customer / country specifications, updating revenues as per the Shipping instructions, country, and regional requirements,
  • Follow the standard operating procedure and ensure no deviations are induced in the process,
  • Handling the activities on the basis of Urgent FIFO, keep track of errors and work on the feedback provided by the Team leaders and managers,
  • Achieve the targets and exceed them consistently.

Documentation / Release

  • Checking and confirming finalization of internal processes
  • Auditing revenues and sending invoices
  • Sending finalized copy of Bill of Lading based on internal requirements
  • Generating daily vessel actualization planing report
  • Regularly tracking vessel actualization status during te day
  • Advising team leader and port on vessel
  • Actualization/container loading inconveniences
  • Reporting internal failures occurred during finalization of
  • Documentation
  • Thoroughly analyzing and reporting pending invoices,OUFC report, to be reported to upper management, L4.
  • Analyzing invoice cancellations
  • Analyzing process timelines

Turkish Ground Services / Passenger Services Officer

Turkish Ground Services
5 2022 - 10.2022

Providing smooth pre/after experience to AnadoluJet, Turkish Airlines, Sun Express' passengers at Domestic/International Flights. Handling approximately 500 passengers' assistance on daily basis,

  • Check-in processes
  • Arrival management
  • Boarding and last check
  • Transit/Transfer planning

Intern

Element Lojistik
09.2020 - 10.2020

Element Lojistik ( Element Logistics) / Intern

  • Analyzing House/Master Bill of Lading
  • Observation of operation, purchasing and marketing processes

Intern

Canlı Otomotiv
07.2019 - 08.2019

Canlı Otomotiv

  • Spare part order tracking
  • Order entry and update
  • Provision of information traffic in office
  • Informing customers on order updates
  • Manual count of returned goods at Karabağlar Ara Depo ,
  • 3500 goods of 600 item
  • Daily stock count (RFID)

Intern

Green Lojistik Danışmanlık
06.2019 - 07.2019
  • Editing, tracking and weekly reporting of Green Lojistik Danışmanlık and depokirala.com's activities on digital platforms
  • Preparing weekly bulletins for Green Lojistik Danışmanlık and depokirala.com
  • Warehouse search
  • Listings edit
  • Listings entry

Education

High School Diploma -

Naci Şensoy Anadolu Lisesi
Izmir, Turkey
04.2001 -

Bachelor of Arts - International Logistics Management

Yaşar Üniversitesi
Izmir, Turkey
04.2001 -

Skills

Customer service excellence

Lingo - Optimization software

Arena - Simulation software

Process Optimization

Training and mentoring

Workflow Management

Customer Focus

[Product or Service] support

Seminars And Courses

  • Green Lojistik Danışmanlık (Green Logistics Consultancy) - Intern
  • Canlı Otomotiv (Canlı Automotive) - Intern

Scholarshipsandprojects

Çeşme Railway Network Design - Senior Design Project (2020-2021)

Hobbies

Motorcycle,Bicycle tours

Trekking/Hiking - Climbed Dedegöl once 2998m

Table Sports

Scent Industry




Personal Information

  • Place of Birth: İzmir/Bornova
  • Date of Birth: 07/13/98
  • Driving License: A, B
  • Marital Status: Single

Languages

Turkish - Native

English - Advanced

German - Elementary

Timeline

Customer Service Coordinator

Hapag Lloyd
10.2022 - Current

Intern

Element Lojistik
09.2020 - 10.2020

Intern

Canlı Otomotiv
07.2019 - 08.2019

Intern

Green Lojistik Danışmanlık
06.2019 - 07.2019

High School Diploma -

Naci Şensoy Anadolu Lisesi
04.2001 -

Bachelor of Arts - International Logistics Management

Yaşar Üniversitesi
04.2001 -

Turkish Ground Services / Passenger Services Officer

Turkish Ground Services
5 2022 - 10.2022
Mahmut Yağız AydemirCustomer Service Coordinator