Yaşar Genç
Alanya
Summary
Dynamic hospitality professional with two years of hands-on experience in operations at renowned hotels. Proven ability to warmly greet guests and swiftly resolve issues, ensuring memorable experiences. Recognized as a top upseller, leveraging fluency in three languages to enhance service delivery and foster guest relationships. Consistently surpasses corporate goals for guest satisfaction and occupancy rates, contributing to the overall success of the establishment.
Overview
2026
2026
years of professional experience
Work History
Front Desk Receptionist
Barut Goia Hotel
04.2025 - 11.2025
- Made most upsells by size and times.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
Front Desk Officer
White Gold Hotel Alanya
04.2024 - 10.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided responses to guest reviews on TripAdvisor, Booking.com and other websites.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Team's Interpreter & Guide
Turkish Volleyball Federation
2015 - 03.2016
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone, and emotion as closely as possible.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
Education
Bachelor's - Translation and Interpreting Turkish-English
Near East University
Nicosia01.2023
High School -
Alanya A.A. Anatolian
Alanya01.2016
Skills
- Perfect Communication and Interpersonal skills
- Top Upseller
- Reception Management
- Advanced Computer Usage
- Back Office (Stopsale, Opensale, Blockage, Contract types etc)
- Meticulous and Detailed Working Principles
- Presentable & Professional Posture
- Excellent Time Management and Organizational Skills
- Prone to Teamwork/Responsibility able to receive
Language
English
Turkish
Deutsch
Hobbies and Interests
I have cultivated a lifelong passion for sports and chess. When not engaged in these pursuits, I find great pleasure in reading, conducting research, and studying languages. My proficiency in English enables me to stay informed about current global affairs. Through my hobbies, I am continually striving for personal growth and intellectual stimulation.
Timeline
Front Desk Receptionist
Barut Goia Hotel
04.2025 - 11.2025
Front Desk Officer
White Gold Hotel Alanya
04.2024 - 10.2024
Team's Interpreter & Guide
Turkish Volleyball Federation
2015 - 03.2016
Bachelor's - Translation and Interpreting Turkish-English
Near East University
High School -
Alanya A.A. Anatolian