William Morgan
Darlington,County Durham
Summary
My career thus far has revolved around communication and accruing knowledge to help customers with their project needs. I have become used to holding responsibility for large-scale projects in my own hands, as well as teaching others my own knowledge and fostering partnership with us and contractors. I have helped homeowners and contractors alike with their projects, from small-scale to large. From being knowledgeable with sales software, to being trained to operate forklift equipment to load orders, to providing quick and accurate cashiering transactions, I am committed to providing excellent service to customers. While my professional life and personal life have been in the United States so far in my life, I am enthused to continue both lives in the United Kingdom and put my best foot forward in delivering an excellent employee performance.
Overview
7
7
years of professional experience
Work history
Pro Sales Associate
The Home Depot
Beaverton, Oregon, USA
2019.01 - 2025.12
- Handled telephonic and in-person communication with contractors, assisting them with their projects from daily shopping to fully quoting materials for large-scale jobs such as multi-room hotel renovation, handling over one million dollars in sales each fiscal year.
- Developed warm & friendly rapport with a varied customer base to ease their in store experience and promote repeat custom. Memorized dozens of contractor numbers and projects to better and more quickly aid them. Gained knowledge of when a manager was required, and if not, I made sure to learn required information to handle these situations myself.
- Handled administrative duties such as maintaining contractor accounts and keeping them up-to-date via phone, email, or in-person. Gained in depth understanding of offers and loyalty programs to pass these along to the client.
- Learned to be knowledgeable of a wide degree of home improvement & building related knowledge and where to find each item in the store or warehouse.
- Manager's confidence in my knowledge and role led to me being the de facto trainer in the department. I would train new hires on expectations, using our software, best work practices, as well as introducing them to our most regular customers. I would also perform duties such as writing out the daily break/lunch schedule for my department.
Education
GCSEs - General Education Development
Portland Community College
Oregon, USA 2024.05 - 2024.08
Skills
- Experience working with a varied client base, from contractors working on installing decking for home owners to team leads renovating hotels
- Years of cashiering experience, where both speed and accuracy became second nature to me in the transaction process
- Learned how to use an electric aisle forklift and traditional forklift to provide expedited service of pallet-bound purchases to contractors, further trimming their time spent waiting in store
- Focused on communication both toward customers and my peers, so that I may address the needs of either or what they need from me
- Wide net of knowledge about home improvement and adroit at learning
- Excellent software interfacing and organization, was able to learn specific IT solutions to common issues in The Home Depot's sales software
Languages
English
Native
References
References available upon request.
Timeline
GCSEs - General Education Development
Portland Community College
2024.05 - 2024.08
Pro Sales Associate
The Home Depot
2019.01 - 2025.12