Wiam Bennouna
Istanbul, Türkiye,34
Summary
Dynamic, multilingual professional with a strong foundation in customer service and logistics management, complemented by hands-on experience in international, fast-paced environments. Expertise in fostering effective communication and teamwork, ensuring fluid operations, and enhancing customer engagement. Proficient in utilizing the Microsoft Office Suite and CRM tools to support administrative and operational tasks efficiently. Committed to delivering exceptional service while navigating diverse challenges, and eager to contribute positively to team objectives. Detail-oriented professional with experience in medical sales and operations planning. Skilled in customer engagement strategies and team collaboration, dedicated to fostering strong patient relationships and improving service efficiency through effective communication.
Overview
5
5
years of professional experience
Work History
Medical Sales Consultant
Özel Bağcılar Dental Clinic
Istanbul
10.2025 - 12.2025
- Managed potential patients in Bitrix24 CRM, ensuring precise tracking and follow-up.
- Conducted outbound consultations to evaluate patient needs and gather dental information.
- Coordinated with clinic teams to facilitate individualized treatment planning.
- Prepared and communicated treatment quotations to prospective patients.
- Maintained consistent follow-up and promotional outreach to enhance patient engagement.
Operations Planner
APM Terminals - Maersk
Tangier
02.2025 - 08.2025
- Collaborated daily with an international team to ensure smooth vessel operations.
- Communicated across departments to solve coordination issues quickly and effectively.
- Prepared and organized operational reports to improve service efficiency.
Logistics Intern
APTIV SERVICES MAROC S.A
Tangier
07.2023 - 08.2023
- Assisted in managing documentation and data entry using Microsoft Office tools.
- Helped track shipments and maintain up-to-date records.
- Supported communication between logistics and sales teams.
Part-time accountant
MJ MANAGEMENT SARL
Tangier
07.2022 - 09.2022
- Assisted in organizing financial and legal documents.
- Communicated with suppliers and supported administrative tasks.
- Improved attention to detail and time management through data entry and reporting.
Customer Service Representative
Al AMAL Center
Tangier
06.2021 - 09.2021
- Communicated daily in Arabic, English, French, and Korean with students and professors.
- Provided detailed information about language courses (Korean, French, English) and guided students in selecting suitable levels and programs.
- Handled phone calls, follow-ups, and registrations while maintaining excellent customer relations.
- Assisted with scheduling classes and coordinating between students and teachers.
- Encouraged potential students to enroll by presenting program benefits and success outcomes.
Education
Bachelor - International Trade and Business
İstanbul Gelişim Üniversitesi (İGÜ)
Istanbul06-2029
Master's - Logistics Management
National school of business and management
Tangier07.2025
Skills
- Microsoft Office Suite and Google Workspace
- Cold calling
- Email communication tools
- Customer relationship management
- Verbal and written communication
- Multilingual communication
- Call handling (outbound and inbound)
- Customer engagement strategies
- Multitasking and attention to detail
- Team collaboration
Languages
Arabic
Native
Native
French
Proficient (C2)
C2
English
Proficient (C2)
C2
Korean
Intermediate (B1)
B1
Spanish
Intermediate (B1)
B1
Timeline
Medical Sales Consultant
Özel Bağcılar Dental Clinic
10.2025 - 12.2025
Operations Planner
APM Terminals - Maersk
02.2025 - 08.2025
Logistics Intern
APTIV SERVICES MAROC S.A
07.2023 - 08.2023
Part-time accountant
MJ MANAGEMENT SARL
07.2022 - 09.2022
Customer Service Representative
Al AMAL Center
06.2021 - 09.2021
Bachelor - International Trade and Business
İstanbul Gelişim Üniversitesi (İGÜ)
Master's - Logistics Management
National school of business and management