Wendy Rowland
Kitchener
Summary
Dynamic Personal Support Worker with extensive experience at Luther Village On The Park, specializing in dementia care and compassionate client relationships. Proven track record in developing tailored care plans and mentoring staff, enhancing service quality and client satisfaction. Skilled in clinical documentation and complex problem-solving, advocating for client rights and well-being.
Overview
23
23
years of professional experience
1
1
Certification
Work History
PSW
Luther Village On The Park
09.2001 - 10.2024
- Conducted regular assessments to adjust care plans, ensuring alignment with client needs.
- Collaborated with healthcare teams to implement personalized care plans for enhanced outcomes.
- Maintained cleanliness and safety in living spaces, ensuring a comfortable environment.
- Documented client progress and changes, facilitating effective communication with caregivers.
- Utilized assistive devices to enhance client mobility and accessibility.
- Trained new staff on best practices in personal support, enhancing team efficiency.
- Coordinated communication between family members and healthcare teams to address concerns.
- Implemented strategies for managing challenging behaviors in dementia patients.
PSW Supervisor
Luther Village On The Park
01.2006 - 10.2022
- Mentored junior support staff to cultivate a collaborative, quality-focused care environment.
- Maintained accurate records of patient care and concerns, facilitating effective team communication.
- Trained and coordinated workflows for new support staff to ensure operational readiness.
- Participated in ongoing professional development to remain current on industry best practices.
- Consulted with supervisors to assess cases and strategize care enhancements.
- Recorded activities in Point Click Care, ensuring compliance with confidentiality standards.
- Built rapport with clients and families, fostering trusting caregiver relationships.
- Supervised daily operations, ensuring alignment with safety regulations and company policies.
Education
PSW Diploma - PSW
St. Lous Adult Learning
Cambridge, ON04-2008
Skills
- Dementia care
- Privacy and confidentiality
- Palliative care
- Compassionate care
- Relationship building
- Client relationship management
- Clinical documentation
- Verbal and written communication
Certification
- Mental Health First Aid Canada.
- Quality Life, Quality Care: A focus on palliation, Part 1 & 2.
- The Fundamentals of Hospice Palliative Care.
- OSACH training Program. Train the Trainer: Client Handling Techniques.
- Registered Practical Nurses Association of Ontario, leadership Certificate Program, Parts 1, 2 & 3.
- Completion of Crestcom Leadership program.
Availability
30 hours plus weekly, days, afternoons and every other weekend.
References
References available upon request.
Timeline
PSW Supervisor
Luther Village On The Park
01.2006 - 10.2022
PSW
Luther Village On The Park
09.2001 - 10.2024
PSW Diploma - PSW
St. Lous Adult Learning