Books, Cinema, Tourism, Music,
Wazira Ismail
Logistics And Office Assistant
Cankaya
Summary
Dynamic and ambitious professional with over six years of experience in administration, accounting, and logistics. Renowned for exceptional problem-solving skills, enhancing customer satisfaction, and fostering a strong team spirit. Proven ability to streamline operations and implement efficient processes that drive organizational success. Committed to delivering high-quality results while continuously seeking opportunities for professional growth and development.
Overview
8
8
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Bilateral Service Assistant
PAM Djibouti-BILATERAL SERVICE PROVISION
01.2021 - 03.2022
- Monitor service request forms published online on the SMP platform.
- Liaise with clients and partners for any necessary updates and information regarding BSP.
- Prepare and process pro-formats/final invoices in coordination with the Finance and Funds Management teams.
- Liaise and maintain coordination with the Operations team on BSP activities.
- Prepare a weekly summary and planning dashboard for BSP activities.
- Monitor the SLA renewal process and partner agreements.
- Maintain and update the filing and archiving system.
- Maintain updated reports and track payments.
Logistic Cluster Assistant
PAM Djibouti-Logistics Cluster Program Yemen
04.2018 - 12.2020
- Process documents for the execution of logistics operations (e.g., SOP requirements), and take necessary actions to resolve operational and miscellaneous issues with the assistance of my supervisor.
- Respond to technical questions/requests for assistance, ensuring compliance with PAM's standard procedures for cargo warehousing and port operations.
- Support the analysis, evaluation, and planning of the operational pipeline for all transport modalities.
- Coordinate with the vessel VOS APOLLO for the transportation of passengers to Yemen ( UN representatives, ambassadors, and journalists)
- Escort VIP passengers of the VOS APOLLO from airport to hotels and to the port (guide and navigate inside the country).
Customer Service and Accountant Assistant
CMA CGM Djibouti
06.2014 - 07.2017
- Collecting receivables by contacting late-paying customers and updating their account statements weekly.
- Supervising bookkeeping, bank reconciliation, and cash flow.
- Working with customer service to resolve financial discrepancies and reconcile issues to achieve a positive balance.
- Import-export documentation, filling fees, and invoicing.
- Answering customer questions regarding service availability and shipping times.
- Contacting customers upon vessel arrival and collecting all necessary documents for port operations.
Education
INTERNATIONAL ECONOMICS AND FİNANCE - İNTERNATİONAL BUSINESS
IHET OF TUNIS
Tunisia01.2013
BUSINESS LANGUAGES - ENGLİSH BUSINESS
Université Ibn Khaldoun De Tunis
01.2009
High School Diploma -
DJIBOUTI STATE HIGH SCHOOL
DJİBOUTİ01.2008
Skills
- Support in technical operations
- Client relations management
- Skilled in software and office applications
- Document tracking and storage
- Team collaboration
- Fluent in multiple languages
- Problem-solving
References
Mads, VEJLSTRUP, Deputy Coordinator of the Logistics Cluster Yemen Prog.
Mads.vejlstrup@wfp.org, +4542050272
Interests
Certification
ETHICS AND STANDARDS OF CONDUCT
Timeline
BASICS OF PROCUREMENT AND CONTRACTİNG
03-2021
Bilateral Service Assistant
PAM Djibouti-BILATERAL SERVICE PROVISION
01.2021 - 03.2022
ETHICS AND STANDARDS OF CONDUCT
03-2020
CYBER SECURİTY AWARENESS
03-2020
PREVENTION OF HARASSMENT,SEXUAL HARASSMENT AND ABUSE OF AUTHORITY
06-2018
Logistic Cluster Assistant
PAM Djibouti-Logistics Cluster Program Yemen
04.2018 - 12.2020
Customer Service and Accountant Assistant
CMA CGM Djibouti
06.2014 - 07.2017
INTERNATIONAL ECONOMICS AND FİNANCE - İNTERNATİONAL BUSINESS
IHET OF TUNIS
BUSINESS LANGUAGES - ENGLİSH BUSINESS
Université Ibn Khaldoun De Tunis
High School Diploma -
DJIBOUTI STATE HIGH SCHOOL