Wardah Joosub-Bheekun
Kagithane,Mauritius
Summary
Dedicated professional with expertise in customer relations, fluent and effective communication, and multilingualism. Adept at fostering strong client relationships and ensuring high levels of satisfaction. Career goal includes leveraging skills to enhance customer experience and drive business success.
Overview
19
19
years of professional experience
9
9
years of post-secondary education
Work history
Entrepreneur
CakeBerry
Port-Louis, Mauritius
05.2018 - Current
- Cultivated strong professional relationships with clients, drove customer loyalty.
- Orchestrated successful product launches, positively impacted company reputation.
- Conducted comprehensive market research for informed decision-making.
- Secured investment funds by compelling pitch presentations.
- Forecasted sales figures and aligned inventory with expected demand.
- Applied customer feedback to inform business strategy and foster continued loyalty.
- Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
- Tracked industry and consumer trends to identify opportunities to boost sales.
Senior Executive – HR
Bourse Africa Limited (Previously Global Board of Trade Ltd – GBOT)
Ebène, Mauritius
05.2009 - 10.2017
- Acted as the main point of contact for government officials and service suppliers
- Negotiated contracts with external vendors providing vital services for the HR department.
- Partnered with senior management to identify workforce planning needs.
- Fostered positive company culture by implementing innovative engagement initiatives.
- Provided guidance on complex HR matters ensuring managers felt supported in their roles.
- Streamlined HR processes, contributing to improved operational and departmental efficiency.
- Guided managers through recruitment process to filter talent and select high quality candidates.
- Facilitated new hire on-boarding programme by scheduling training initiatives, resolving issues and processing paperwork.
- Assessed new staff eligibility through rigorous reference and right-to-work checks.
- Managed employee relations issues, ensuring smooth resolution and support for staff.
- Provided outstanding candidate experience by orchestrating interview process, delivering bespoke feedback to candidates at each stage.
- Prepared meeting minutes meticulously and distributed them among relevant stakeholders promptly for action planning.
- Oversaw payroll administration to ensure accuracy and timely disbursement of wages.
- Conducted regular performance reviews with staff for better productivity management.
- Implemented new HR systems, enhancing efficiency in processes.
- Organised various training workshops to upskill our workforce.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Crafted and managed vacancy advertisements using variety of job portals.
- Managed employee relations issues, fostering a positive working environment.
- Ensured compliance with all relevant employment laws for smooth business operations.
- Improved business HR policies by guiding and collaborating with managers.
- Analysed market data to create competitive compensation and benefits packages.
- Maintained precise, detailed staff and company records for thorough reference.
- Advised line managers on correct disciplinary procedures for compliant issue resolution.
- Wrote and maintained employee handbook covering company policies and mission statement.
- Educated line managers on policy and process changes for implementation.
- Facilitated weekly team meetings to improve internal communication.
- Participated in professional development workshops, enhancing industry knowledge and skills.
- Prepared meeting minutes meticulously and distributed them among relevant stakeholders promptly for action planning.
Research Assistant
Ministry of Women's Rights, Child Development and Family Welfare
Réduit, Mauritius
03.2009 - 05.2009
- Improved research efficiency by meticulously organising data and files.
- Assessed validity of information sources, guaranteed reliable data collection.
- Translated technical jargon into layman's terms for public presentations.
- Fostered a collaborative environment by effectively communicating with team members.
Freelance Business Assistant
DCDM – Research
Port-Louis, Mauritius
01.2006 - 02.2009
- Data entry for quantitative studies (Microsoft Excel and Access)
- Conducting telephone interviews
- Taking appointments and conducting face-to-face interviews with managers and CEOs
- Note-taking and transcription of focus group data (IRS studies)
- Reviewing of transcripts by part timers
- Recruiting participants for focus groups
- Tabulation of statistics
- Data cleaning
- Conducting research for proposals
- Collected customer information, verified details and obtained missing data to meet project requirements.
- Organised documentation and creatives to prepare for publication.
Education
BSc (Hons) - Psychology
University Of Mauritius
08.2006 - 05.2009
Higher School Certificate -
Loreto College Port Louis
01.2004 - 11.2005
School Certificate - undefined
Loreto College Port Louis
01.1999 - 11.2003
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Alliance Française De L'île Maurice
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Alliance Française De L'île Maurice
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Alliance Française De L'île Maurice
Skills
- Customer relations
- Fluent and effective communication
- Multilingualism
- Customer retention
- Customer liaison
- Issue resolution
Languages
English
Fluent
French
Native
References
References available upon request.
Timeline
Entrepreneur
CakeBerry
05.2018 - Current
Senior Executive – HR
Bourse Africa Limited (Previously Global Board of Trade Ltd – GBOT)
05.2009 - 10.2017
Research Assistant
Ministry of Women's Rights, Child Development and Family Welfare
03.2009 - 05.2009
BSc (Hons) - Psychology
University Of Mauritius
08.2006 - 05.2009
Freelance Business Assistant
DCDM – Research
01.2006 - 02.2009
Higher School Certificate -
Loreto College Port Louis
01.2004 - 11.2005
School Certificate - undefined
Loreto College Port Louis
01.1999 - 11.2003
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Alliance Française De L'île Maurice
undefined
Alliance Française De L'île Maurice
undefined
Alliance Française De L'île Maurice