Cooking international cuisine
Walaa Bdeir
Istanbul,34
Summary
Motivated and ambitious individual dedicated to delivering professional customer service, ensuring customer satisfaction, fostering relationships, and driving sales. Proven track record of providing exceptional support to discerning customers. Years of experience in related fields, adept at exceeding expectations and achieving results.
Overview
2026
2026
years of professional experience
3
3
Languages
Work History
Call Center Agent
Al Arab Visa Office
Istanbul, 34
11.2023 - Current
- Answering customer inquiries related to Turkish visa procedures.
- Providing professional call center support and customer service.
- Coordinating appointments and following up on visa applications.
- Working collaboratively to ensure excellent customer experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
Reservation Specialist
Yuppi Travel
Istanbul, Istanbul
2022 - 2023
- Communicating with clients to ensure their smooth check-in at hotels.
- Managing hotel bookings, confirming reservations, and ensuring room availability.
- Coordinating with hotels to provide excellent service.
- Tracking reservation details, such as arrival and departure dates.
- Resolving any issues that may arise during the customer's stay.
- Providing recommendations to clients regarding hotel options and amenities.
- Resolved guest issues promptly, resulting in improved client satisfaction rates.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Reservation Agent
Sema tur
Istanbul, 34
2019 - 2022
- Assisting customers in reservations for hotels and apartment
- Communicating with the customer
- Booking tours, resorts, travel, restaurants, or events for customers
Customer Service
Ümmet vakfı
Istanbul, 34
2021 - 2022
- Communicating in a timely and effective manner with customer
- Solving customer problems in efficient way
- Convincing new customer for our products
- Improved customer service levels with timely and accurate demand forecasts.
- Increased member satisfaction by providing exceptional customer service and support.
Receptionist
Lider Turizim
Istanbul
2016 - 2019
- Receiving visitors at the front desk by greeting, welcoming.
- Handling reservation and payments
- Answering screening and forwarding incoming phone calls
- Receiving and sorting daily mail
- Managed multiple tasks and met time-sensitive deadlines.
- Improved workflow by introducing more efficient document handling and organization practices.
Education
Faculty of Law -
Damascus University
Damascus2015
BBA - Business Administration
ABC Horizon
Istanbul, 3406.2021
Skills
- Microsoft Office
- Reservation Programs
- Biletbank Pegasus
- ATI
- Accounting Programs
- Al Amen
- AlRasheed
- Edarisoft
- Digital Customer Service
- Event Planning and Management
- Public Relations
- Media Relations
- Team Management
- Sales Well-Persuasive
- Work under Pressure
Customer communications
Quality assurance
Interests
Reading Self-Development Books
Traveling
Timeline
Call Center Agent
Al Arab Visa Office
11.2023 - Current
BBA - Business Administration
ABC Horizon
Reservation Specialist
Yuppi Travel
2022 - 2023
Reservation Agent
Sema tur
2019 - 2022
Customer Service
Ümmet vakfı
2021 - 2022
Receptionist
Lider Turizim
2016 - 2019
Faculty of Law -
Damascus University